Please Note: This article does not cover NZXT Gaming PCs. For more information on shipping for NZXT Gaming PCs, please see the articles linked below:
How long will it take for my NZXT order to arrive?
Orders placed before 10:00 AM PT will generally ship within two (2) business days. If there are any issues with your order, NZXT will notify you by phone or email. Transit times will be based on your location as well as the shipping method selected at checkout.
Once your order has been shipped, you will receive an email with your Tracking# and a link to the courier's tracking system.
For more information on transit times, please check the tracking link provided in your order email.
The above times are the approximate shipping arrivals from our Los Angeles, CA warehouse via FedEx Domestic Ground. This map is to be used for estimation and is not a guarantee of shipping arrival time. Please note that our shipping time estimates are based on business days and do not include weekends and/or local and federal holidays.
Does NZXT ship Component & Gaming Gear orders worldwide?
Unfortunately we do not have worldwide shipping available for orders at this time. We will only be able to ship the following supported regions:
- North America
- United States of America (excluding US territories)
- Canada
- Europe
- Germany
- France
- United Kingdom
- England
- Scotland
- Wales
- Northern Ireland
While we are unable to ship worldwide, many of our products are available in other regions through our retail partners. For a full list of our official retail partners, please see the link below:
When will my package(s) ship after I place my order?
Orders placed before 10:00 AM PT will generally ship within two (2) business days. If an order is placed after 10:00 AM PT, the two business day processing will begin the following business day. Once your order has shipped, you will receive a tracking number link via email.
Does NZXT offer Flat Rate Shipping?
We offer flat rate, ground shipping for all products whipped within the Continental United States (excl. Alaska (AK) and Hawaii (HI)). Most packages will ship via Fedex Ground/Home Delivery, however we do reserve the right to use alternative shipping methods or couriers to get the package to your location.
For residents of Alaska and Hawaii, an increased flat-rate shipping fee will be present as shipping to these states requires off-shore shipping options and cannot be delivered via standard Ground options.
When will my pre-order ship?
Pre-orders will ship once the product is available at our shipping warehouse. For any product available for pre-order, we will list an estimated time for shipment on the product page.
If you have other items in your purchase that are not part of your pre-order, these will ship within two (2) business days as is standard for normal orders. If you select Express or Expedited shipping at checkout, all items will have the same shipping speed even if sent on separate dates.
Why is my Tracking Number invalid or not found?
When your order is created within our system, you may receive a notification with a tracking number that shows as invalid or not found on the courier's website. This is because the tracking number will be generated when the package is being prepared to ship out. If you have just received your tracking number, please allow the carrier's page to refresh its data within a few hours.
If it has been at least one (1) business day since the tracking number was provided and you are still encountering an error message, please reach out to our Customer Support team so we can investigate the issue.
When reaching out to our Support team, please either provide your order# (Ticket & Live Chat) or have it read on hand (Live Phones) so we can best assist you.
Can I change my Shipping Address after placing my order?
As part of our order process, all orders must go through a Verification step as part of our Fraud Prevention process. Because of this verification step, once an order has been placed our team will be unable to modify the shipping address. Because of this, the only option we will have is for the order to be cancelled and re-ordered.
If your order has already shipped, you may be able to request a Local Pickup through the courier via their customer support or using tools like the Fedex Delivery Manager. If you are unable to request a local hold through the Fedex Delivery Manager, please reach out to our Customer Support team for further assistance.
Please Note - We cannot guarantee address changes or local pickup requests will be fulfilled once an order is in transit. It is the responsibility of the customer to provide an accurate shipping address before completing checkout.
Who is responsible if my package is lost or damaged during shipping?
NZXT ships all packages in North America under Free on Board Destination terms. This means that NZXT retains liability for loss or damage to the package during shipment until the package is delivered to the address specified. If your package is received with damage or is lost in transit, please reach out to our Customer Support team for further assistance.
Do you have any questions not covered by this FAQ? Please feel free to reach out to our Customer Support team or join the Official NZXT Community Discord to keep up to date on our latest products, upcoming sales, and join in on discussions on everything from PC hardware to gaming.
You can also follow us at the following links:
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