Welcome TO SUPPORT CENTER

How can we help you today?

Gaming PCs

• Getting Started

  • How do I setup my new NZXT Gaming PC?
  • How do I control the RGB lighting on my NZXT Gaming PC?

• Frequently Asked Questions

  • Adding Storage to your Gaming PC
  • What Happened to the Starter, Streaming, and Creator PCs?
  • Which NZXT Gaming PC is best for me?
  • Extended Warranty for NZXT Gaming PCs FAQ
  • What ports are included on an NZXT Gaming PC?
  • What is the warranty for NZXT Gaming PCs?

• Technical Support

  • Updating your NZXT Gaming PC BIOS
  • RAM Guide & FAQ
  • How do I re-seat my Graphics Card (GPU)?
  • How do I fix Installer Error Code 2755?
  • Checking RAM for Hardware Errors
  • Identifying RAM Issues

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Components

• Cases

  • H5 Flow Series FAQ
  • H-Series Case Comparison Guide
  • NZXT H7 Series FAQ
  • H-Series Breakout Cable
  • Why is my power button flickering?
  • Does NZXT sell replacement side panels?

• Cooling

  • T120 Series CPU Air Cooler FAQ
  • NZXT Kraken Series - FAQ
  • Are NZXT coolers compatible with Intel's 1851 Socket?
  • Why are my fans showing 0 RPM in NZXT CAM?
  • Installing the LGA 1700 Bracket
  • Compatibility with ASUS Z690 Motherboards

• Motherboards

  • N7 B650E BIOS Update Notes
  • N7 Z790 BIOS Update Notes
  • N7 Z690 BIOS Update Notes
  • N5 Z690 BIOS Update Notes
  • N7 B550 BIOS Update Notes
  • NZXT Motherboards - LogoFAIL UEFI Vulnerability FAQ

• Power

  • NZXT PSU Cable Compatibility

• Lighting and Accessories

  • NZXT Vertical GPU Mounting Kit and PCIe Riser Cable FAQs

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Gaming Gear

• Keyboards

  • NZXT Function Key Switch and Keycap Compatibility
  • What Optical Switches are compatible with my NZXT Function 2 Keyboard?
  • What Mechanical Switches are compatible with my NZXT Function Keyboard?
  • How do I fix a bent mechanical switch pin for my keyboard?
  • Building your NZXT Function Keyboard
  • NZXT Function Keyboard - CRP Disabled Error

• Mice

  • NZXT Lift Series Mouse FAQ

• Monitors

  • Using NZXT CAM with an NZXT Canvas Monitor
  • Mounting your NZXT Canvas Monitor
  • What is in the NZXT Canvas box?
  • What do my monitor specs mean?
  • NZXT Canvas Series FAQ - Troubleshooting

• Audio

  • Setting up your NZXT SwitchMix in Windows
  • Connecting the NZXT SwitchMix
  • NZXT SwitchMix Common Troubleshooting
  • NZXT SwitchMix FAQ
  • NZXT Relay Headset FAQ
  • NZXT Capsule Mini - FAQ

• Streaming

  • Two PC Setup Tutorial - Signal Capture Card
  • Streaming from your Console, Camera, or Mobile Device
  • Play and Stream with your Console on your PC

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NZXT Flex

• General FAQ

  • How does the NZXT Flex Subscription Program work?
  • How is this NZXT Flex different from financing or a rent-to-own program?
  • What’s included with the NZXT Flex program?
  • What if I have an issue with my Flex PC? Is functionality guaranteed?
  • Do I have full Administrator control over the NZXT Flex PC?  Can I install software without restrictions?
  • Do you access the PC data or keep it after I return the Flex PC?

• Order, Payment, and Shipping FAQ

  • Am I paying for my subscription before I receive the product?
  • Are there eligibility requirements to subscribe to NZXT Flex?
  • What fees can I expect as a subscriber?
  • Will the application process impact my credit?
  • Why am I being asked for my ID and bank account to sign up for NZXT Flex?
  • Why was my NZXT Flex application denied?

• Returns and Cancellation FAQ

  • How do I cancel my subscription?
  • Will my Setup Fee be refunded for my NZXT Flex Subscription?
  • Will I receive a prorated refund when cancelling my NZXT Flex Subscription?
  • How do I repackage my NZXT Flex PC for return?
  • What happens if the NZXT Flex Subscription PC is returned damaged?
  • NZXT Flex - Returns and Cancellation FAQ

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Software

• NZXT CAM

  • Is my NZXT Device Compatible with NZXT CAM?
  • NZXT CAM FAQ - Troubleshooting
  • Why is my NZXT CAM blurry, and how can I fix it?
  • My NZXT Device is not Recognized in CAM
  • My NZXT product is not recognized on Windows 11
  • NZXT CAM FAQ - General Questions

• Account/Other

  • NZXT Account FAQ
  • I Can't Log Into My NZXT Account

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Orders and Shipping

• Order FAQ

  • Does NZXT offer tax exemption?
  • Can I add or remove items from my order before it ships?
  • Does NZXT collect Sales Tax or Import Duties on orders?
  • What is BLITZ MODE?
  • Why was my order canceled?
  • An item from my order is missing

• Shipping FAQ

  • Does NZXT offer Flat Rate Shipping?
  • Why is my Tracking Number invalid or not found?
  • Who is responsible if my package is lost or damaged?
  • Can I change my Shipping Address after placing an order?
  • Where does NZXT ship to?
  • When will my order ship?

• Components & Gaming Gear

  • Payment Methods
  • NZXT Store - Returns & Cancellations FAQ
  • NZXT Components & Gaming Gear - Shipping & Delivery FAQ

• Gaming PCs

  • NZXT Gaming PCs - Order FAQ
  • NZXT Gaming PCs - Shipping FAQ
  • Refurbished PC FAQ
  • Wrong or Missing Part FAQs (NZXT BLD)
  • Price Adjustments FAQ

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Warranty & Support

• Company Questions

  • How do I get sponsored by NZXT?

• Warranty

  • Where is the Serial Number on my NZXT product?
  • Wrong or Missing Part FAQ
  • How long is the Warranty for NZXT products?
  • How do I request an RMA or Warranty claim?

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PC Boot Camp

This section will cover basics on PC hardware as well as building a PC.

• PC Boot Camp

  • What is an APU?
  • How do I get the best value when buying a Gaming PC?
  • What is better? Air Cooling Versus Liquid Cooling
  • What is the best monitor?
  • What is a SATA SSD, NVMe M.2 SSD, and HDD?
  • What is a PSU?

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