NZXT Gaming PCs - Order FAQ

This FAQ will cover any questions regarding ordering an NZXT Gaming PC.  If you have any questions regarding Shipping for an NZXT Gaming PC, please check out the FAQ linked below:

NZXT Gaming PCs - Shipping FAQ

How long does it take for my NZXT Gaming PC to be built?

For all NZXT Gaming PCs, we will make every effort to build your PC and ship it within 2 business days if your order is completed by 3:00 PM PT during normal business days (Monday-Friday).  This estimate is subject to change depending on order volume at any given time.  For an up-to-date estimate, please check the product page before ordering.

Please keep in mind that the shipping time selected at checkout does not include processing and assembly times.  The shipping speed selected at checkout is how long it takes for the PC to be delivered to you once handed off to the courier.

Does NZXT offer expedited assembly or processing for Gaming PCs?

At this time we do not offer expedited assembly or processing for gaming PC orders.

If I purchase NZXT components separately with my Gaming PC order, will those components be installed?

For any Gaming PC order, we are only able to ship the PC with the parts listed on the PC page itself and are not able to add any additional components not listed on the PC itself.  If you order any additional components such as fans, coolers, lighting accessories, etc. to your cart separately these items will not e pre-installed in the PC.

Can I make changes to my Gaming PC order?

Once your Order Confirmation email is sent, you can modify within 30 minutes using the Edit or View Your Order link.

Once the modification window closes however, we cannot modify the shipping address due to our Fraud Prevention process.  At this stage we can only cancel the order if the package has not yet shipped.

How do I cancel my Gaming PC order?

Once your Order Confirmation email is sent, you can request to cancel your order within 30 minutes using the Edit or View Your Order link in your email.  Once the modification window closes, you will need to reach out to our Customer Support team for further assistance.

Orders cannot be cancelled once they have been shipped, however our support team can assist with setting up a return for any orders that miss the cancellation window.

Does NZXT collect sales tax on Gaming PC orders?

NZXT is legally obligated to charge the appropriate sales tax for your purchase based on the delivery address of the PC, not the billing address for all orders.  For any orders placed in Canada, NZXT does not collect sales tax but you will still be obligated to pay any sales tax or import duties via the courier prior to delivery.

Are there any additional Customs fees or duties if I order an NZXT Gaming PC to be shipped to another country such as Canada?

If an NZXT Gaming PC is purchased to be shipped to another country such as Canada, it is very likely that you may be required to pay additional import fees and duties.  You will be required to cover this cost prior to delivery, as this is a legal obligation in your country for the importation of goods.  NZXT does not accept pre-payment or collection of these fees prior to delivery, with the collection being handled by the courier or customs agents.

Shipping times provided at checkout do not include any delays caused by customs or import processes.

Does NZXT offer financing for Gaming PC orders?

Any currently available financing options will be available at the time of checkout.  For customers within the United States, NZXT has partnered with Affirm to offer secure financing for all Gaming PC orders that allow you to pay off your order over time.  There are no hidden fees or catches, simply select the "Affirm Monthly Payments" option at checkout on the Payment page.

Once selected, you will be redirected to the Affirm application portal to check your eligibility and available financing.  Checking your eligibility will not have any effect on your credit score.  If you are qualified, you will be presented with a number of options as well as your interest rate based on credit.

Financing is not available in all regions, for availability please check the Payment page at checkout.

Does NZXT offer bulk discounts for ordering multiple Gaming PCs?

If you are making a large purchase for a business, school, studio, or other entity such as a government agency please check out our NZXT for Business page for more information.  Our NZXT for Business team will be able to assist with bulk purchases, discounts, and other services.

Why was my order canceled?

At NZXT, we value the security and safety of our customers highly and have taken measures to protect customers from unapproved or potentially unauthorized purchases.  When our system identifies an order that may be fraudulent, the system will automatically cancel the order and an automated message will be sent out indicating that the transaction has been voided.

Once a transaction is voided, it can take up to 3 business days for the pending transaction to be removed from your form of payment.  If your payment was captured prior to cancelation, this can extend the return time to up to 10 business days.

For more information on order cancelations, please check out the guide linked below:

NZXT Support - Why was my order canceled?