Once your Order Confirmation email is sent, you can modify your shipping address within 30 minutes using the Edit or View Your Order link in your email. Once the modification window closes, we cannot modify the shipping address due to our Fraud Prevention process. At this stage we can only cancel the order if the package has not yet shipped.
If your order has already shipped, you may be able to request a Local Pickup through the courier via their customer support or using tools like the Fedex Delivery Manager. If you are unable to request a hold through the Fedex Delivery Manager, please reach out to our Customer Support team for further assistance.
| Address Changes & Local Pickup Requests |
| We cannot guarantee address changes or local pickup request will be fulfilled once an order is in transit. It is the responsibility of the customer to provide an accurate shipping address before completing checkout or during the 30 minute edit window. |