As part of our order process, all orders must go through a Verification step as part of our Fraud Prevention process. Because of this verification step, once an order has been placed our team will be unable to modify the shipping address. If you need to change your shipping address, the only option available will be to cancel and re-order.
If your order has already shipped, you may be able to request a Local Pickup through the courier via their customer support or using tools like the Fedex Delivery Manager. If you are unable to request a hold through the Fedex Delivery Manager, please reach out to our Customer Support team for further assistance.
We cannot guarantee address changes or local pickup requests will be fulfilled once an order is in transit. It is the responsibility of the customer to provide an accurate shipping address before completing checkout.
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