How do I cancel my order?

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Once an order is placed, it is immediately sent to our warehouse for processing or assembly to be shipped out.  Because of this, we cannot guarantee that a cancellation request can be completed.  If you need to cancel your order, please reach out to our Customer Support team to request a cancellation as soon as possible.

Orders cannot be cancelled once it has been shipped, however our support team can assist with setting up a return for any orders that miss the cancellation window.

If you have purchased an NZXT Gaming PC, your cancellation request may not include a full refund for the following reasons:

  • If your order has already entered assembly, your refund may not include the Assembly fee (including Blitz Mode).
  • If your order has already shipped, your refund may not include the Shipping fee.

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