When returning your NZXT Flex PC, the system should be packed as it was originally shipped from our warehouse. The NZXT Gaming PC packing guide can be found at the link below:
NZXT Support - How to Package your NZXT Gaming PC
Please note, it is your responsibility to ensure the PC is properly packaged prior to shipping the system. Any damage to the product due to improper packaging may result in a damage fee.
What do I do if I no longer have my original box or packaging materials?
If you no longer have your original box or packing materials, please reach out to our team at flex@nzxt.com to request a replacement packaging kit.
In the event that a replacement packing material kit is necessary, you may be charged a replacement packing materials fee.
If your subscription renews because you are waiting on replacement packing materials, you will still be charged if you miss your delivery window. Please consider this if you lose or throw away your packing materials.
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