Shipping & Delivery FAQ

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How Long Will It Take For My Order To Arrive?

Orders placed before 10:00 AM PST will ship within two business days. If there are any issues with your order, NZXT will notify you by email and phone. Transit times are based on your location. To request general transit times for your shipment, please get in touch with Customer Support directly.

Once you've received tracking information for your order, you can enter the number into the corresponding carrier website to obtain an ETA:

Click here to track a FedEx package

Click here to track a USPS package

Click here to track a TNT package

Do You Ship Worldwide?

Unfortunately, we do not ship worldwide for NZXT Component orders. We only ship to supported regions. The regions we currently support are the following:

  • North America
    • USA (not US Territories)
    • Canada
  • Europe
    • Germany
    • Austria
    • France
    • Italy
    • Belgium
    • Luxembourg
    • Netherlands
  • Oceania
    • Australia
    • New Zealand

Please refer to our list of retailers here to see if a store near you may carry our products.

If you have additional questions or need help finding a retailer, please contact our Customer Support Team for further assistance.

 

When will my Pre-Order Ship?

Thank you for your pre-order of an NZXT product! Pre-orders do not ship immediately after purchase, as the product may not yet be available in our warehouse for shipping. For any product available for pre-order, we will list a time frame for when the product will ship on the product page.

If you have other items in your purchase that are not on pre-order, these will ship within two business days if ordered before 10:00 AM Pacific Time. If you selected express shipping for your order, all items would have the same shipping speed even if sent on separate dates.

If you have questions about your pre-order, please contact our customer service team for assistance.

Why is my tracking number invalid?

The tracking information is usually posted to your account ahead of shipment time. If you have just received your tracking number, please allow the carrier page to refresh its data within a few hours.

If it has been at least 24 hours since NZXT provided the tracking number and you are still encountering the following error messages:

  1. Page Not Found
  2. Initiated shipment (but non-moving)
  3. Invalid Tracking Number

Please contact our Customer Support Team for assistance with your order. When contacting our team, make sure to have your order number on hand for quick help. 

Can I change my shipping address for my parts order?

Once an order is processed, it is sent immediately to our fulfillment warehouse for shipment. If you need to change your shipping address, please contact our Customer Support Team as soon as possible, and we will try our very best to make this change.

Shipping addresses may be possible to change after the item is shipped; our support team can look into making any of these changes on your behalf. Unfortunately, we cannot guarantee address changes for in-transit orders; it is the responsibility of the customer to input the correct address before checkout.

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