What is a refurbished component?
NZXT Refurbished Components are parts that were previously returned to us that are sent to the original manufacturer for refurbishment. All components are tested by the manufacturer prior to being returned to NZXT and listed for resale.
Do refurbished components include any warranty coverage?
All NZXT-branded refurbished components carry a 1-year limited warranty from the date of purchase covering defects of parts or labor. For warranty support, please reach out to our Customer Support team for replacement assistance.
All non-NZXT refurbished components carry a 30-day limited warranty covering defects of parts or labor.
All warranty coverage for refurbished components are for replacement only.
What is included with refurbished components?
Parts included with refurbished components will vary from listing to listing. Anything that is essential for the product to be used an operated will be included. Minor accessories (including but not limited to the list below) may not be included:
- Original Product Box
- User's Manual
- Mounting accessories (M.2 screws, Power Supply screws, GPU support brackets, etc.)
- Spare cables (PCIe cables, SATA Power cables, etc.)
- Adapter cables (USB 2.0 splitters, 12VHPWR to PCIe adapters, etc.)
Why did my refurbished component(s) ship separately from the rest of my order?
Refurbished components may ship from an alternative warehouse from new products and may ship separate from the rest of your order. This can result in your refurbished component(s) arriving before or after the rest of your order.
If I order refurbished components with my Gaming PC, can NZXT install them into my PC before shipping?
This is not a service we currently offer, as mixing new and refurbished components in a build would cause issues with warranty coverage for the Gaming PC.
What is covered by the NZXT Refurbished Component Warranty?
The NZXT Refurbished Component Warranty covers your refurbished component in the event of defects caused by components or labor for the part itself. The term of the warranty is One (1) Year for NZXT-branded Refurbished Components and 30 days for non-NZXT Refurbished Components sold through the NZXT store.
This warranty does not cover issues caused by user error, accidental damage, power failure (i.e. power surges), negligent behavior, destructive modification (painting, cutting, etc.), acts of nature (fire, flood, etc.), issues caused by failure to perform preventative maintenance (i.e. cleaning your PC), or any other issues outside of defect.
For any covered issues, NZXT will exchange the product for a replacement of the exact or similar model.
Do you have any questions not covered by this FAQ? Please feel free to reach out to our Customer Support team or join the Official NZXT Community Discord to keep up to date on our latest products, upcoming sales, and join in on discussions on everything from PC hardware to gaming.
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