Why is my Tracking Number invalid or not found?

When your order is created within our system, you may receive a notification with a tracking number that shows as invalid or not found on the courier's website.  This is because the tracking number will be generated when the package is being prepared to ship out.  If you have just received your tracking number, please allow the carrier's page to refresh its data within a few hours.

If it has been at least one (1) business day since the tracking number was provided and you are still encountering an error message, please reach out to our Customer Support team so we can investigate the issue.

When reaching out to our Support team, please either provide your order# (Ticket & Live Chat) or have it read on hand (Live Phones) so we can best assist you.