Cancellations are not guaranteed after your order has been placed. Our warehouse is very efficient and typically ships orders within 1-2 days after they have been placed. We will do our best to intercept the package before it leaves the warehouse.
If you have already received an automated email with the tracking information, your order cannot be canceled as it has already been shipped. If this is the case, we can still work with you on a resolution to have the package come back to us for a refund.
Please contact our Customer Support Team immediately and we will do our best to assist you.
Only items that have been purchased directly from NZXT.com are qualified for a refund through NZXT. Products that have been purchased from a different retailer must be returned there instead. The retailer's refund policy may differ from NZXT.
Eligible NZXT products qualify for a full refund within 30 days of purchase. Returns are not allowed beyond 30 days of the purchase date. Refunds will be credited to the original method of payment. To initiate a return, simply submit a ticket to our support team here.
Returns must be undamaged/unmodified and complete with all accessories, cables, cords, adapters, and documentation that were included upon opening. Items must be returned in their original packaging.
The NZXT.com Store reserves the right to deny any return or exchange.
While we use only highly-tested components from well-known brands, sometimes hardware fails. If that does ever happen to you, we're here to help!
Prior to submitting a warranty claim, see if you can find a fix for your issue by trying either of the following:
If the issue cannot be easily resolved you can then proceed to request an RMA Exchange.
To return an item to NZXT, create a support ticket here. After you create an NZXT Account or sign in to your existing account, fill in the requested information and submit the ticket. You will immediately receive a confirmation email that includes your assigned ticket number. If you do not see an email after a few minutes, we advise that you check your spam folder. A Customer Service Agent will be handling your ticket within 24 hours.
The Customer Service Agent will walk you through a few troubleshooting steps to make sure the product is in need of a full replacement. In the case that an RMA Exchange is needed, the agent will issue an RMA number and send you a confirmation email with instructions and important details regarding your return.
Eligible NZXT products qualify for a full refund only with an authorized RMA number requested within 30 days of purchase. NZXT offers a 30-day money back guarantee. The refund will include the original purchase price along with shipping and handling charges if applicable. Returns are not honored beyond 30 days of the purchase date.
The NZXT Store reserves the right to deny any return or exchange. Refunds will be credited to the original method of payment. To initiate a return, please contact our Customer Support Team