Requesting an RMA Exchange

While we use only highly-tested components from well-known brands, sometimes hardware fails. If that does ever happen to you, we're here to help!

Prior to submitting a warranty claim, see if you can find a fix for your issue by trying either of the following:

If the issue cannot be easily resolved you can then proceed to request an RMA Exchange.

To return an item to NZXT, create a support ticket here. After you create an NZXT Account or sign in to your existing account, fill in the requested information and submit the ticket. You will immediately receive a confirmation email that includes your assigned ticket number. If you do not see an email after a few minutes, we advise that you check your spam folder. A Customer Service Agent will be handling your ticket within 24 hours.

The Customer Service Agent will walk you through a few troubleshooting steps to make sure the product is in need of a full replacement. In the case that an RMA Exchange is needed, the agent will issue an RMA number and send you a confirmation email with instructions and important details regarding your return.

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