How do I request an RMA or Warranty claim?

This answer does not apply to NZXT Gaming PC orders.  For more information on NZXT Gaming PC shipping, please check our FAQ found here.

Unfortunately, defects can happen despite our best efforts and a Return Merchandise Authorization (RMA) may be required.  Prior to submitting a claim, please be sure to see if you can fix your issue by trying either of the following:

• Contact our Customer Support team for troubleshooting assistance
• Check out our Knowledge Base for troubleshooting steps and FAQs.

If an issue cannot be resolved through troubleshooting, then an RMA may be determined as necessary.

To request an RMA, please reach out to our Customer Support team through the link above.  Please be sure to include details as to any troubleshooting steps you have already completed, as the Customer Support agent may walk you through additional troubleshooting to resolve the issue or determine if a replacement is necessary.

If a return is determined as necessary, the agent will request additional information including the Serial# of the product and your Proof of Purchase from an authorized retailer.  This information is required to receive an RMA#.  Once your warranty status is confirmed as valid, you will receive further instructions from the assigned Customer Support agent.

For more information on Returns & Exchanges, please see the link below:

NZXT Legal - NZXT Returns & Exchange Policy