Wrong or Missing Part FAQ

This article only applies to component orders directly from NZXT.  If you purchased an NZXT BLD PC, please check out the article linked below:

NZXT Support - Wrong or Missing Part FAQ (NZXT BLD)

I'm missing parts for my NZXT Product

Unfortunately, sometimes an error in production can cause small parts such as screws, cables, or other components to be missing from your package.  While these situations are rare, we do understand that it can occur and are willing to help make this right for you.

For assistance with a missing part claim, please reach out to our Customer Support team so that we can take a further look into the issue.

When submitting a request, please be sure to include the following information so our team can be best prepared to assist you:

• Your Full Name
• Your NZXT Order#
• Phone Number
• Full Shipping Address
  • Street Address, including Apartment, Suite, or Building Number
  • City
  • State/Province
  • Country
  • Postal Code

Please be sure to also select the product from the drop-down box and provide a detailed description of the part(s) that are missing.  If you are having difficulty identifying the part, please include a picture or screenshot from the product manual.

I received the wrong part with my NZXT Order

If you received the wrong part with your NZXT Order, please notify our Customer Support team immediately (within 14 days).  When reaching out, please be sure to include pictures of the product received, as well as pictures of the shipping box from all angles.

In the event of an incorrect part being sent out, our team may need to receive the part first in order to have a replacement shipped out.

I'm missing an NZXT Product in my order

If you are missing an entire product from your order, please notify our Customer Support team immediately (within 14 days).  When reaching out, please be sure to include the following information:

• Your Full Name
• Your NZXT Order#
• Phone Number
• Full Shipping Address
  • Street Address, including Apartment, Suite, or Building Number
  • City
  • State/Province
  • Country
  • Postal Code

Please also confirm the following when submitting a claim:

• Are there any additional Tracking Numbers provided on your order?
  • These may only be visible on the courier's tracking page.  For larger orders such as those that include an NZXT Case, certain parts may be shipped separately under a different tracking number.
• Does the box appear to have been opened, tampered with, or re-sealed?
• Is the box damaged or torn

Please also include pictures of the shipping box from all angles, highlighting any signs of re-sealing or tampering as this may be necessary for our investigation.  Once our team concludes their investigation, the agent handling your case will provide an appropriate resolution (replacement or refund of the missing product).

Do you have any questions not covered by this FAQ?  Please feel free to reach out to our Customer Support team or join the Official NZXT Community Discord to keep up to date on our latest products, upcoming sales, and join in on discussions on everything from PC hardware to gaming.

You can also follow us at the following links:

@NZXT on Twitter
@NZXT on Instagram
@NZXT on TikTok