Please note: The below guide only applies to NZXT branded Component and Gaming Gear. For more information on NZXT Prebuilt Gaming PCs, please refer to the product page.
All new NZXT components sold by directly by NZXT or through our authorized retailer partners are covered under our NZXT Global Warranty. Please note, certain regional restrictions may apply.
The NZXT Global Warranty covers your component purchase in the event in the event of a fault or defect within the component caused due to an defective part or improper assembly at the factory.
This warranty does not cover issues caused by neglect or misuse of the product, nor does it cover issues caused by external third-party components, accidental damage, or acts of nature. For more information, please see the link above.
For the exact warranty term for your product, this can be found either on the component's product page in the Tech Specs or in your product user's manual.
A breakdown of our warranty periods can be found below:
*Does not apply to the NZXT H1 Series, please see H1 Series section.
**Does not apply to the Kraken 120 or M22 AIO Liquid Coolers, please see M-Series and Kraken 120 section.
***Does not apply to the NZXT N7 Z370 and N7 Z390 Series motherboards, these motherboards instead carry a 4-year extended warranty.
I want to return my NZXT product for a refund, what is your refund policy?
If you purchased an NZXT product directly from NZXT.com, we offer a 30 day return policy on all of our component products (not including Gaming PCs). For refund assistance, please reach out to our Customer Support team.
For any NZXT products purchased through third party retailers (Amazon, Newegg, Best Buy, etc.) please reach out to the original retailer.
Do you have any questions not covered by this FAQ? Please feel free to reach out to our Customer Support team or join the Official NZXT Community Discord to keep up to date on our latest products, upcoming sales, and join in on discussions on everything from PC hardware to gaming.
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