If for any reason a payment fails on your NZXT Flex Subscription, we will provide you with helpful reminders to assist you with the billing issue. We assume the best and will try to avoid charging any late fees, just be sure to be communicative with us. If your product is lost, stolen, or broken please contact us immediately at flex@nzxt.com to avoid any additional charges.
If you are delinquent in payment and we are unable to resolve the issue with your directly, your account may be referred to a collection agency which will have a negative impact on your credit.
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