This article will cover any questions you may have regarding ordering or payment for the NZXT Flex subscription program. If you have any questions not covered by this article, please check out the guides linked below:
Am I paying for my subscription before I receive the product?
Payment is captured at the time of subscription approval which will happen before the PC is received.
Your subscription will officially begin on the day your order is delivered, which will be the start of your first billing cycle. Future subscription payments will continue from that date. You are not charged for the time between placing your order and receiving the product.
Are there eligibility requirements to subscribe to NZXT Flex?
Yes, you must be at least 18 years old to subscribe.
As part of our verification process, we will require a valid government-issued ID to confirm your age and identity. This helps ensure the security of our service and protect our community of subscribers.
You must reside within the contiguous 48 states of the United States as we do not ship to Alaska, Hawaii, US Territories, or locations outside of the United States.
What fees can I expect as a subscriber?
NZXT Flex is a month-to-month service with no cancellation or return fees. A one-time setup fee is required to start your subscription.
If you no longer have the original packaging when cancelling or returning your Flex Gaming PC, there may be a fee to provide replacement packaging.
Additionally, if the product is returned with significant damage caused by improper packaging, negligence, or abuse, a damage fee may be applied to cover the cost of replacement parts, repair labor, or shipping. To avoid these fees, please ensure your product is properly packaged for its return.
Will the application process impact my credit?
No. The order review step, a common process for high-value products, does not impact your credit score. Although we may do a soft credit check as part of the verification process, this will not impact your credit score.
Why am I being asked for my ID and bank account to sign up for NZXT Flex?
This information is required in order to prevent fraudulent subscriptions. Your ID is used to securely verify your identity and confirm that you are the authorized person making the transaction. Your bank account information is only used to verify your income and is separate from your payment method. We will never draw funds from your bank account. This information is used to calculate your trust score during the screening process.
Your ID and payment details are securely processed by Stripe, a widely respected payment company that handles hundreds of billions of dollars in payments annually. We will never share your information with third parties, except in circumstances of theft or when we are required by law. For more information, please see the Fragile Privacy Policy.
Why was my NZXT Flex application denied?
There are several reasons why an order may not pass review:
- You have not met the basic eligibility requirements
- You did not complete the Verification step after placing your order
- We are unable to approve your order due to a payment issue
NZXT Flex does require a traditional payment method such as Visa, Mastercard, or American Express.
If your order is declined, you are welcome to place a new order making sure to meet all of the above requirements. If your order is still declined, it is likely that due to our assessment of standard risk factors (a common practice for high-value products). As stated in our Subscription Agreement, we reserve the right to cancel subscriptions at any time.
How does payment for the NZXT Flex Subscription work? Can I change my payment method?
Your NZXT Flex subscription will renew automatically each month. You must keep an active payment method on file at all times, ensuring that the necessary funds are present and there are no holds on the card. You may update your payment method by logging into your Fragile account.
Why am I being asked for my ID and bank account to sign up for NZXT Flex?
We require this information to prevent fraud. Your ID is used to securely verify your identity and confirm that you are the authorized person making the transaction. Your bank account is only used to verify your income and is separate from your payment method. We will never draw funds from your bank account. This information is used to calculate your trust score during the screening process. Your ID and payment details are securely processed by Stripe, a widely respected payment company that handles hundreds of billions of dollars in payments annually. We will never share your information with third parties, except in circumstances of theft or when we’re required by law. Please see our Privacy Policy for more information.
What happens if I miss a payment on my NZXT Flex Subscription?
If for any reason a payment fails on your NZXT Flex Subscription, we will provide you with helpful reminders to assist you with the billing issue. We assume the best and will try to avoid charging any late fees, just be sure to be communicative with us. If your product is lost, stolen, or broken please contact us immediately at flex@nzxt.com to avoid any additional charges.
If you are delinquent in payment and we are unable to resolve the issue with your directly, your account may be referred to a collection agency which will have a negative impact on your credit.
How do I track my NZXT Flex order?
All order status updates for NZXT Flex Subscriptions are sent to the email address used at the time of signup. These updates will include when your order is under review, order approval, and when your tracking number is created at the warehouse. Once your tracking number is created, you can signup for additional delivery status updates including when the PC is out for delivery and when it is delivered.
Text messages are also sent for the initial order request as well as delivery of your package. If you have any further questions, please reach out to our team at flex@nzxt.com.
Am I required to keep the PC Packaging? What if I lose mine?
Yes, please keep the original box and packing materials the PC is delivered in as this is designed to protect the product during shipping. If you need to return the PC for service, to upgrade, or to end your subscription and you have lost or disposed of the original packaging, an additional fee for replacement packing materials will be applied.
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