If you ordered an NZXT Gaming PC along with additional components or accessories such as Gaming Gear (Mouse, Keyboard, Headset, etc.) or a Monitor you may receive these parts at a different time from your Gaming PC.  This can occur for a few reasons, including the following:

• Gaming Gear such as Mice, Keyboards, and Audio gear are smaller items that can be shipped together as part of a single package.
• Larger items such as Monitors and Gaming PCs will ship separately in their own box.
• Gaming PCs may require additional processing and assembly time if the system is not immediately ready to ship.

All items will ship as they are available from our warehouses, with certain items being packaged together to reduce the number of packages that need to be sent out for a better shipping experience.  Gaming PCs and Monitors in particular are too large to package together with other items and will need to be shipped as separate items.

Why does my PC arrive later than my accessories?

When ordering a Gaming PC, if the system is not immediately ready to ship there may be additional processing time for our team to assembly and quality check the system before ship out.  An up-to-date estimate of when a PC should ship will be posted below the Add to Cart button.

Why can it take so long for an order to ship?

While we strive to get your PC shipped within 2 Business Days, there are some situations where the order may take longer than normal.  These situations include recent federal holidays, sales, or unforeseen delays.  All NZXT Gaming PCs are put through a full quality control check and burn-in prior to packaging to ensure a great unboxing and gaming experience upon delivery.

I paid for Next Business Day (Overnight) shipping, why is it taking longer?

All shipping terms selected at checkout do not include processing time.  For example, if you place an order with Next Business Day shipping on July 26th with a Ships by July 31st time, the system will ship with Next Business Day shipping on July 31st.

My order is past the estimated lead time, what do I do?

If you have not received a tracking number for your order after the estimated lead time provided at checkout or in your order confirmation email, please reach out to our Customer Support team so we can take a further look into the issue.