This article will cover removing and reinstalling drivers for the NZXT Capsule Microphone. Please note, the NZXT Capsule does not use a dedicated driver, instead being detected as a standard HID device within Windows. NZXT does not have, nor will be able to provide a driver file for this device.
NZXT Capsule and NZXT CAM
Before continuing, please note that the NZXT Capsule will not be detected in the NZXT CAM software as an Audio device. The original Capsule (identified by its two front dials) is a standalone product that is not designed to work with the CAM software. Only the following models are compatible with NZXT CAM:
Removing the NZXT Capsule Driver
To remove the driver, right-click your Start button on the bottom Task Bar and select Device Manager from the list of options.
In the Device Manager, it is recommended to click the View option at the top of the screen and choose Show Hidden Devices. This will allow us to check for any stuck drivers as well. We also want to make sure that Device by type is selected in the View menu.
Scroll down to the Sound, video, and game controllers category and click the > to expand the category. With the category expanded, look for any devices listed as NZXT USB Mic, then right-click the device and choose Uninstall Device.
Checkpoint - In some cases you may see an item listed under the Universal Serial Bus controllers category listed as Unknown USB Device (Device Descriptor Request Failed). If you see any devices like this, right-click them and repeat the process above.
Once the device(s) are removed, unplug your NZXT Capsule and shutdown the PC.
Reinstalling the NZXT Capsule Driver
To reinstall the driver, simply plug the device back into your PC once the system has restarted. Windows will automatically detect the device and install the necessary HID driver.
Do you have any questions not covered by this guide or need further assistance? Please feel free to reach out to our Customer Support team and one of our friendly support agents will be there to assist you.
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