Packaging your BLD PC for RMA

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If you were approved for RMA by our Customer Service team, you'll need to package the PC per our requirements. This will guarantee the safety of your PC in transit and prevent damage to the system.  


If you are missing your original packaging materials, please reach out to your customer service agent as we can provide you with replacement packaging materials for $35 USD. If you would prefer to use your own packing materials please follow the guidelines provided below


The box should be able to handle a weight of 40~50 lbs. There should be a minimum of 3” of space on all six sides of the computer.

The 3” space shall be fitted with BLOCK FOAM material. Make sure the material will absorb an impact if dropped.

We do not recommend foam popcorn/peanuts, newspaper, pieces of cardboard, blankets etc. These materials tend to shift in the box and allow the computer to move and make contact with the sides of the box.

Use heavy-duty 3” packing tape rated at 60 lbs. to seal the package. Do not use masking tape - the driver will not accept the package. 

If you are missing the original packaging and we have sent you replacement packaging or you kept the original materials, you should have a single large box, with pre-cut foam for your particular PC, as well as an instant pack foam. You would just need to make sure that there is foam on all sides of the PC, this will prevent it from shaking around in shipping. Then with packaging tape rated for 60lbs, seal the box for the PC. Please follow the guide below on how to package your pc with the aforementioned materials. 


Firstly, you will want to place your Intapak foam inside your PC. If you have lost this foam, and we provided you with a new Instapak kit in the mail, it will need to be expanded within your PC to protect your GPU. Please follow the instructions below for triggering the in Instapak. 

Once triggered and when the Instapak starts expanding, place the larger instant pack within your PC over the motherboard. You will need to mold it with your hands to the shape of your motherboard. The second instant pack (if provided) will be used to support the GPU. This will go under the GPU and will need to be molded as well to fit snugly under the GPU. Not every GPU will require the second instant pack but the larger models will for example the 4090 models. Once completed you can put your glass panel on and pack up your PC. Check the example below to see how this will look. 


If you kept your original packaging with double boxes, you will want to use the smaller foam blocks that fit the shape of your PC, to then slide the PC into the smaller box. After that, use packaging tape rated for 60lbs to seal the smaller box. Then using the grey foam pieces, make sure the inner box does not excessively shake. within the larger box. Here is an example below of how you would pack the system.


Then with packaging tape rated for 60lbs, seal the outer box. 


Finally, with either a printer or through the shipper, print and attach the included shipping label (if provided) and the RMA approval barcode we provide (this is typically sent via your email).|

Failure to follow these instructions will likely result in damage to your PC, NZXT is not responsible for any damage caused by improperly packaging your system.

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