This article will cover how to properly package your NZXT H6 based Gaming PC for shipping to our warehouse. If you received approval for a Return Merchandise Authorization (RMA) from our Customer Support team, you are required to follow these guidelines to ensure safe delivery of your PC to our warehouse.
Failure to properly package your system may result in damage to the system or internal components, which may result in your system warranty being marked as void. NZXT is not responsible for damage or loss caused due to improper packaging.
If you have added any additional components to your PC, such as additional storage (i.e. HDD, SSD, M.2, etc.), fans, memory (i.e. RAM), or case accessories (display figures, capture cards, etc.), please remove these items before sending in your PC. NZXT is not responsible for any lost or damaged third party components or accessories during the RMA process.
This article only applies to systems built using the following cases:
If your case's model is not listed above, please check out our main packaging guide linked below:
NZXT Support - How to Package your Gaming PC for RMA Service
What do I need to package my PC?
Every NZXT Gaming PC will ship with specialized packing materials designed for the case used in order to ensure that the system is safely handled in transit. We recommend holding onto these packing materials for the full term of your PC's system warranty (2 years). These materials will include the following:
- A One (1) large, double corrugated ("double wall") cardboard box.
- B Two (2) foam case blocks
- C One (1) or Two (2) pre-cut GPU brace(s)
- D One (1) or Two (2) cardboard wraps for the GPU
- E Two (2) cardboard wrap for top and bottom mounted fans
- F Cardboard cavity filler(s) for the bottom inset fan*
- Heavy-duty packing tape (not included)
- We recommend using 3" wide packing tape rated for at least 60 lbs. to properly seal the package. Please do not use masking tape.
*Your kit may include up to Four (4) of these fillers, depending on your system's configuration.
If you are missing any of the above packing materials, please reach out to our Customer Support team for a link to purchase a replacement packing kit for your PC.
Preparing your PC - Internal Packaging
For this step, we'll need the following materials:
- C Pre-cut GPU brace(s)
- D Cardboard wrap(s) for the GPU
- E Cardboard wrap for top and bottom mounted fans
- F Cardboard cavity filler(s)
Before starting, it is recommended to place the PC on its side for easier access while packaging the PC. Take the cardboard wrap (D) for the GPU and place it around the graphics card in the PC at the far right side of the graphics card as shown below. If you received a replacement packing kit, you may need to bend the wrap around the GPU as shown below:
GPU is shown removed from the PC to illustrate details, please make sure the GPU is securely connected to the PC when shipping to NZXT.
Next we will want to install the cardboard wrap/cover (E) for the bottom fan(s). These steps will vary based on if you have one, two, or no fans installed on the bottom of your PC. For systems using two bottom mounted fans, place the wrap/cover (E) over the fans as shown below:
If your system shipped without bottom fan(s), your packing materials kit will include some additional cavity fillers (F) which need to be inserted in the fan cavity as shown below:
Next we will install the top fan cover, which like with the bottom fans will vary based on if your system shipped with top mounted fans or if it shipped with a top mounted liquid cooler. If your system shipped with a top mounted liquid cooler, place the cardboard wrap (E) so that the flap is facing towards the glass as shown below:
If you received a replacement packing kit, the included top fan wrap may not be cut to size for your fans. Each wrap will include perforated marks to make sizing the wrap for your specific case an easy process.
If your system did not ship with top mounted fans, your packing kit should include some additional cavity fillers like the ones used in the lower slots. These fillers will include a pair of fold out tabs to mount them to the top of the case as shown below:
With the GPU cardboard wrap(s) in place, as well as the fan wraps the last step before closing up the PC will be to install the included pre-cut GPU foam brace(s) (C). Align the brace with the cardboard wrap, making sure that the shorter side of the brace is toward the bottom of the case with the longer side toward the top as shown below:
If your PC shipped with a larger GPU (i.e. an RTX 4090), your kit may include a second GPU brace. Please make sure that this second brace is installed next to the original brace.
If you received a replacement packing kit, you may need to remove some of the foam from the top of the brace in order to properly fit it to your case. To do this, align the brace with the bottom of your case and take note of the height of the brace relative to where your top fans or radiator line up. If your system has a top mounted radiator, you will need to remove the top section (a) from the brace before installing as shown below:
Removing the top part of the brace should only be necessary
Once the height of the case is adjusted, the next step will be to adjust the brace for the thickness of the GPU. Align the brace with the GPU and take note of the thickness of the card relative to the removable sections in the foam brace. Ideally, the removable section's outer edge should align with the top and bottom of the GPU with the inner edge being smaller than the GPU to provide a snug fit when the brace is installed as shown below:
If properly adjusted, the upper foam and lower foam will firmly grip the card while installed.
If you received a replacement packing kit, you my need to remove some of the foam from the brace in order to properly close the glass as shown below:
Once the brace is installed, close the glass onto the side of the system and lock it using the security screw located at the rear of the case before moving on to the next step: Packing your Gaming PC.
Packing your Gaming PC
With your system prepared and the internal packaging properly in place, we'll need to make sure the PC is properly packaged. For this step, we will need the following materials:
- A One (1) large, double corrugated ("double-wall") cardboard box
- B Two (2) foam case blocks
- Heavy-duty packing tape
- Your prepared Gaming PC
- Your NZXT RMA Agreement
- A shipping label
Additionally, if your PC is being returned for a refund, please include the accessory box and any accessories included with your PC as well. For systems being sent in for repair, please do not send the accessory box or any accessories with your PC. These accessories can be easily lost or misplaced during the repair process. NZXT is not responsible for any lost or damaged accessories or third party components sent with the system.
If you have printed your NZXT RMA Agreement, please tape this to the tempered glass side panel. Place the included foam case blocks (B) from your packing materials on the top and bottom of your PC, then insert your PC into the large cardboard shipping box with the bottom of the PC at the bottom of the box. If you are returning your PC for a refund, please place the accessory box towards the rear
The accessory box should only be included for systems being returned for refund. Please do not include the accessory box for systems being returned for repair unless instructed.
With the system securely in the box, close the flaps and tape the box shut using your heavy-duty packing tape. It is recommended to double-tape the flaps lengthwise along the seam, taping an additional 3-6 inches along the side of the box from the top to ensure the box is securely closed. Additionally, taping along the top and side edge can help further seal the box.
Lastly, make sure that your RMA Number is written somewhere on the outside of the shipping box, as this allows our team to easily identify and process your package when received at our warehouse.
Shipping your Gaming PC
If you have printed your shipping label, secure it to the side of the box using clear packing tape. For International shipments, you may have also received additional customs documents along with your shipping label. Please secure these documents to the outside of the box using a clear envelope or a resealable bag taped securely to the outside of the shipping box. Clear envelopes can be provided or purchased from the shipping courier.
If you were provided with a prepaid shipping label by NZXT Support and do not have access to a printer, you can take the digital label on your phone or mobile device to the courier who should be able to scan and print the label on your behalf.
When dropping off the package with the courier, it is not recommended to use an unattended drop box for drop off. Please make sure that the package is scanned at the time of drop off and request a receipt confirming that the package has been received by the courier. With the package dropped off, please notify the agent handling your case by replying to your RMA email with a copy of your package's tracking number.
Do you have any questions not covered by this guide or need further assistance? Please feel free to reach out to our Customer Support team and one of our friendly support agents will be there to assist you.
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