While we only use highly-tested components from well known brands while building your NZXT Gaming PC, we do also understand that sometimes components fail or a PC may not be the best fit. If you run into a situation where a return to our warehouse is necessary, we're here to help.
Before returning any products, a Return Merchandise Authorization or RMA is required. Any returns sent without a RMA will be rejected and may be disposed of or returned to you at your cost.
How do I obtain an RMA for my Gaming PC?
To obtain an RMA, please reach out to our Customer Support team using one of the following options:
- Submit a ticket through our Customer Support Portal using the Submit a Request link at the top of the page. We will respond as soon as we can, usually within 1 business day.
- Chat with us online at NZXT.com using the chat link at the bottom of the page during our normal business hours.
- Give us a call at 1-800-228-9395 during our normal business hours.
Before providing an RMA, our team will walk you through some troubleshooting to see if the issue can be fixed remotely. If our team determines that your PC needs to be sent in for repair, we will provide you with an RMA Number as well return instructions via email.
In some cases, our team may be able to isolate an issue to a single component and may offer a single-part RMA as an option for repair. Please note, we will not be able to offer a single part RMA for the below listed critical system components:
- Motherboards
- CPUs
- Power Supplies
- Case Chassis
If the problem cannot be diagnosed remotely, requires service to a major component, involves multiple components, or is determined to be too complicated, our team will require the PC as a whole be sent in for testing and repair. When shipping your Gaming PC for repairs, it is recommended to use the original box and packing materials that the PC was shipped with to ensure the system is not damaged in transit. Any systems received with damage due to improper packaging will be rejected and may be disposed of or returned at your expense.
For packing instructions, please check out the guide linked below:
NZXT Support - How to Package your Gaming PC for RMA Service
I no longer have my original packing materials, does NZXT provide replacement packaging?
If you no longer have your original packing materials, please reach out to our Customer Support team for further assistance. Our team will provide you with a store link to purchase a replacement packing kit.
How long do I have to request a refund for my gaming PC?
All refund requests must be made within 14 calendar days of the PC being delivered. Any requests for refund after this date will be rejected. If you are purchasing a gaming PC as a gift, it is recommended to unbox the PC and set up the computer to confirm that it is properly working.
I am outside of the refund time, what options are available to me?
If you are outside of the return for refund time for your NZXT Gaming PC, you may still be covered under the warranty policy. All NZXT Gaming PCs carry a limited warranty covering component defects.
Can I take my Gaming PC to a third-party repair shop?
For all NZXT Gaming PCs covered under our limited warranty, it is recommended to reach out to us for troubleshooting, testing and repairs. NZXT will not provide reimbursement for services offered by third-party repair technicians.
If your PC is taken to a third-party technician, please do not authorize any part replacement or repairs. Any components changed/replaced by a third-party technician are not covered under warranty.
Do you have any questions not covered by this guide or need further assistance? Please feel free to reach out to our Customer Support team and one of our friendly support agents will be there to assist you.
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