Whether due to an issue of defect or dissatisfaction with the product, we understand that you may have reasons that necessitate sending your PC back to us either for refund or repair. In the event that you need to request a return for refund or repair of a Gaming PC, please reach out to our Customer Support to request a Return Merchandise Authorization or RMA.
| What is an RMA? |
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Return Merchandise Authorization or RMA is an approval to send in a product for refund, replacement, or repair. An RMA is provided following necessary troubleshooting or if a return for refund is requested within the appropriate time after a product is delivered:
For more information on the 2-year limited warranty, please review the warranty terms here. |
Any items returned without an RMA may be returned or disposed of at NZXT's discretion. NZXT is not responsible for lost or damaged items received without a valid RMA#.
How do I request an RMA for my Gaming PC?
To obtain an RMA, please reach out to our Customer Support team using one of the following options:
- Submit a ticket using the Submit a request link at the top of the page. We will respond as soon as we can, usually within 1 business day.
- Chat with us online at NZXT.com using the chat link at the bottom of the page during our normal business hours.
- Give us a call at 1-800-228-9395 during our normal business hours.
What is required for an RMA?
Before an RMA is provided, our team will walk you through some troubleshooting to determine if the issue can be fixed remotely. If our team determines that the issue cannot be resolved remotely our team will provide you with RMA# as well as return instructions via email.
In some situations, our team may be able to remotely isolate the issue to a single component and may offer a single-part RMA as an option in lieu of a repair. Please note, we will not be able to offer a single-part RMA for the below listed critical components:
- Motherboards
- CPUs
- Power Supply Units (PSUs)
- Case Chassis
If the problem cannot be diagnosed remotely, requires service or a major component, involves multiple components, or is determined to be too complicated to resolve remotely, our team will require the PC as a whole be sent in for testing and repair.
When shipping your Gaming PC for repairs, it is recommended to use the original box and packing materials the PC was shipped with to ensure the system is safely delivered to our warehouse. Any systems received with damage due to improper packaging will be rejected and may be disposed of or returned at the owner's expense. A guide for packing your PC can be found at the link below:
NZXT Support - How to Package your Gaming PC for RMA Service
| Replacement Packing Materials |
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In the event that you have disposed of your original packaging materials, a replacement kit can be ordered directly from our website by searching for the name of your case model + packaging kit. For example, if you have a Player Three Prime assembled in the H9 case, you'll need the Gaming PC RMA Packaging Materials (H9 Series). If you need assistance determining the materials needed, please reach out to the agent handling your RMA request. |
Can I take my Gaming PC to a third-party repair shop?
For all NZXT Gaming PCs covered under our limited warranty, it is recommended to reach out to us for troubleshooting, testing and repairs. NZXT will not provide reimbursement for services offered by third-party repair technicians.
If your PC is taken to a third-party technician, please do not authorize any part replacement or repairs. Any components changed/replaced by a third-party technician are not covered under warranty.
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