This guide is part of our series on Troubleshooting Display and GPU Issues.
A common troubleshooting step for Graphics and Display related issues is to re-seat your GPU, as a loose connection can cause many issues including but not limited to:
- Heavy visual distortions (aka Artifacting)
- No Display
- Reduced Performance (low FPS, frame skipping, etc.)
- Crashing
Be sure to shutdown your PC and make sure that the switch on the Power Supply is set to the O position (Off). Do not unplug the PC from wall power. Make sure that you are working on a flat surface and are not standing on linoleum tile or carpet, as this could lead to excessive static buildup. To discharge any static electricity on your body, touch the metal chassis of the PC or the power supply from time to time as you work.
Step 1 - Removing your Graphics Card
If your Graphics Card has additional power connectors, it is recommended to disconnect these from the card before removing the card. These connectors will have a locking tab that can be released by squeezing the connector as you remove the cable.
If your PC has a Modular Power Supply, it is recommended to also check the other end of the power cable(s) to make sure that the graphics card is properly receiving power. If the connection is loose at the power supply, this could result in no display or reduced performance.
Locate and remove the screws securing the Graphics Card to your PC case. Depending on the size of your card, this will be between 1 and 3 screws. Some cases like the NZXT H5 Series may have a cover plate that needs to be loosened or removed to access these screws.
Lastly, unlock the Locking Latch at the motherboard to release the GPU. If the Locking Latch is not moving, try pressing the card into the slot before unlocking the card as the tab on the card may be pulling the tab.
Step 2 - Inspect the Edge Connector and Slot
With your card removed, it is recommended to check both the PCIe slot on the motherboard as well as the edge connector on the card to check for any damage or debris on the card itself. If you find any damage, this is a sign that the part will likely need to be replaced.
While inspecting the edge connector, you may notice a few pins that will be shorter than the others. This is normal and is actually a part of the PCIe specification. If the pin looks torn or bent however, this could indicate that the pin is damaged.
Step 3 - Reinstalling the Graphics Card
Follow the above steps in reverse to re-install your Graphics Card.
Be sure that before you slot in the Graphics Card that the locking latch is in the open position to avoid damaging the card. Press the card evenly across the top until the locking latch closes and the card is secured in place.
Do you have any questions not covered by this guide or need further assistance? Please feel free to reach out to our Customer Support team and one of our friendly support agents will be there to assist you.
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