NZXT CAM FAQ - Troubleshooting

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This FAQ will cover Troubleshooting related issues for the CAM software such as Install Errors (Error 2), issues starting the program, or errors within the software itself.  If you have a general question such as why certain features are no longer available or how to leave feedback on the CAM software, please check out the FAQ linked below:

NZXT Support - NZXT CAM FAQ - General Questions

NZXT CAM is loading to a White Screen or is stuck on Loading

During startup, you may run into an issue where the CAM software gets stuck on a white screen, or you may be stuck in an infinite loading bar.  This error tends to occur when the CAM software crashes during the initial startup or during an update either due to a corrupted file or settings.

This issue can be potentially fixed by resetting your CAM settings or deleting the CAM user folder.  Start by making sure that the CAM software is completely closed, then press Windows + R on your keyboard to open the Run window and enter the following command:

%AppData%/NZXT CAM

Press enter to open the CAM user's folder, then locate the file called settings.json and delete the file before starting the program again.  If the issue persists, close CAM again and delete the NZXT CAM folder before re-launching the program.

NZXT CAM does not start with Windows

You may run into an issue where the NZXT CAM software does not start with Windows, resulting in a lack of control over connected NZXT products.  There are a few places we can check to make sure that CAM is properly set up to start with Windows.

NZXT CAM Settings

Start-on-Boot.png

In CAM, click the Gear (⚙) icon in the bottom left corner and make sure Start NZXT CAM on Windows startup is ticked in the General tab.  If you would like to make sure CAM does not pop up when starting Windows, make sure to also tick Start NZXT CAM minimized when launching on Windows startup.

Windows Task Manager

TaskManagerStartup.png

Right-click the Start Menu in Windows, then choose Task Manager.  If you Task Manager is showing minimal information, click the More Details link in the bottom left corner and then choose the Startup tab.  Find the NZXT CAM entry and confirm that the Status is set to Enabled.  If there is no entry, you may need to re-install the CAM software.

Windows Startup Settings

Startup-Apps-CAM.png

In your Start Menu, choose the ⚙ Settings option and search for the word Startup to find the Startup Apps section.  Scroll down and find the NZXT CAM entry and confirm that it is switched to On.  If there is no entry, you may need to re-install the CAM software.

Windows Startup Folder

Another location where your startup applications may be located is the Startup folder.  This is a legacy feature in Windows and may not be used, however you can check this by pressing Windows+R on your keyboard to bring up the Run tool and using the command shell:startup to open the Startup folder for your user profile.

If you see any listings for NZXT CAM, delete them and then try re-enabling Start NZXT CAM on Windows startup is ticked in the General tab of the CAM Settings.

I am trying to install NZXT CAM, but I'm getting stuck at an "Installation failed with error (code:2), how do I fix this?

Because the CAM installer and updater need to connect to an online server to download the latest version of the CAM software on launch, you may run into an error code such as Error Code 2 or Error Code 5 where the CAM is unable to install.

If you run into this particular error, please make sure that the PC is connected to the internet and that you have a stable network connection.  In addition to confirming your internet connection, please check the following:

  • If you are using a VPN, please disable the VPN and try running the installer again.
  • If you are using a Firewall or any anti-malware or anti-virus software, check to make sure that the CAM software is not being blocked.

I am getting a JavaScript error while trying to start NZXT CAM, how do I fix this?

Depending on the error code reported, there may be a few reasons why CAM is unable to load and will throw a JavaScript error.  These common reasons include:

  • CAM is being installed on an unsupported version of Windows (Windows 8.1 or older)
  • There is a corrupted setting or program file
  • The updater is corrupted or missing

To resolve this issue, the first step we recommend is to clear the settings.json file from your CAM user folder.  You can find this file by pressing Windows + R on your keyboard, then typing in the following command:

%AppData%/NZXT CAM

Click OK or press Enter, then find and delete the settings.json file in this folder.  Re-launch CAM and the error should clear out.

CAM is giving me an error saying GPU driver update required, how do I fix this?

For certain models of the NZXT Kraken cooler, you may receive an error stating GPU driver update required with a warning sign.  If you run into this error, it means that the driver that CAM is trying to access to render the screen is either outdated, missing necessary libraries, or may have encountered an error.

If you encounter this error, there are a few steps you can take to identify and correct the issue.

  • Make sure all GPU drivers, including any unused iGPU drivers are up to date.
  • Disconnect any external display devices, such as USB to HDMI or USB to VGA adapters.
  • Disable the onboard iGPU through the Windows Device Manager

If the issue persists, or if you needed to disable any hardware as recommended above to regain control of the screen please submit a ticket through the NZXT CAM software to inform our team so that we can take a further look into the issue.

Note for older GPUs:  For users with older GPUs, your GPU may not be supported by the graphics renderer (Vulkan) used by the NZXT CAM software.  This issue may appear on the following GPUs:

  • NVidia GeForce GTX 500 series and older
    • Also includes Quadro cards using Fermi architecture or older
  • Radeon HD 6000 series and older
  • Intel HD Graphics 3000 and older

CAM is telling me to update my GPU Drivers, but the driver is already up to date.  How do I fix this?

In order to render the display on our LCD equipped Kraken coolers, the CAM software will utilize the GPU in order to draw the image and stream it to the display itself.  This error will trigger if your GPU drivers are found to be missing or out of date, however certain Display Adapters may run into issues with the default Vulkan renderer used by the NZXT CAM software.

To fix this issue, click the ⚙ Settings link in the bottom left corner of the CAM software and scroll to the bottom of the General section until you find Graphics API and change the option from Vulkan to DirectX 12.  Once you've changed this option, click the Relaunch button and the program will reload and the error should be cleared.

Do you have any questions not covered by this FAQ?  Please feel free to reach out to our Customer Support team or join the Official NZXT Community Discord to keep up to date on our latest products, upcoming sales, and join in on discussions on everything from PC hardware to gaming.

You can also follow us at the following links:

@NZXT on Twitter
@NZXT on Instagram
@NZXT on TikTok

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