CAM isn't Reading Information on my PC Components

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In some instances, the CAM software may not be able to read data on specific components in your PC.  There are a number of reasons for this, however the most common ones are:

  • The component was recently released, so CAM does not yet know how to read it.
  • The component may be older and is not supported by the CAM software
  • The sensors on the component may not be set up to OEM specification, preventing CAM from reading the necessary information.

The CAM team is always looking to expand compatibility for the CAM software, including the ability to read more devices.  If your devices is not properly reporting in the CAM software, please reach out to use using the Support link in the NZXT CAM settings as shown below.  Be sure to include the following information with your report:

  • The manufacturer of the product
  • The full model number, including revision number (if available)
  • Which information is being incorrectly reported

CAM GPU Ticket.PNG

Please note:  If you have a newer GPU or CPU that is not properly reporting, our development team may already be working to implement reporting for your device.

Once sent, your ticket will be reviewed by our Customer Support team and forwarded to the CAM development team for further investigation.

CAM is not reading my GPU temperature, clock, or fan speed

Missing-GPU-Data.PNG

An uncommon issue you may run into is your GPU's information not being properly read in CAM, but showing up in other programs such as HW Monitor or GPU-Z.  In these cases, what may be happening is CAM is not reading from the proper display source or a proper driver may not be loaded.  It is recommended to first start by making sure that your GPU is set as the Primary GPU within CAM itself.

To do this, start by clicking the GPU panel to expand it.  If there are multiple display devices detected by the CAM software, you should see a dropdown with the label Primary GPU.  If you see this, make sure that your dedicated GPU is selected or the CAM software may have difficulty reading information.

Other devices that may appear here include the following:

  • Embedded or Integrated GPUs, i.e. Intel® UHD Graphics or AMD Radeon™ integrated graphics
  • External USB Display Adapters, i.e. DisplayLink®USB Devices
  • Virtual Displays, i.e. LuminonCore IDDCX included with tablet mirroring software

Correct-GPU-Selected.PNG

Once the correct device is selected, the updated information should start appearing below.  Click the Back link in the top left corner of the GPU Details window, then confirm that the correct information is being shown in the PC Monitoring panel.

If the issue persists, you may need to update your GPU drivers to the latest version and Power Cycle your PC for it to be properly read.  You can power cycle your PC using the following steps:

  • Shutdown your PC as you would normally
  • Either unplug the PC from wall power, or set the Power Switch on the PSU to the position
  • Allow the PC to sit without power for 5 to 10 minutes
  • Start the PC again as you would normally

My NZXT CAM readings do not match other programs or the Task Manager

CAM Not Match.PNG

While this may be alarming, please keep in mind that this within the expected behavior of the NZXT CAM software.  NZXT CAM utilizes a number of sensors in your PC to determine what it reports for CPU Temperature, as well as CPU load.

My CPU or GPU Load is lower in CAM than Task Manager

The key difference for CPU Load can be an alarming one, where CAM will show a low Load amount of only 1 or 2% while the Task Manager may report double that or even more.  Neither source is wrong, however the reference point the two are using is different.

The NZXT CAM software looks at the CPU as a whole, including its maximum clock speed and uses this to determine how much of the CPU's capability is being utilized.  This is in contrast to the Windows Task Manager, which instead tells you how much of the CPU's current available capacity is being used.

Many modern CPUs are designed to increase (Turbo) or decrease (Throttle) their available performance based on need.  This allows the system to keep cooler and quieter by using less power while the system is idle, but ramp up as more power is necessary.  This particular quirk is why you'll see loads vary wildly between CAM and the Windows Task Manager.

My CPU or GPU Temperature is different in CAM than other programs

As mentioned above, the CAM software uses a number of sensors within the CPU and Motherboard to calculate the temperature of the system.  Because of this and the cadence in which this data is collected and reported, the CAM software may show a higher or lower temperature than other monitoring software installed on the PC.

If you have any further questions or issues not covered by this article, feel free to reach out to our Customer Support team or join our community over at the Official NZXT Community Discord and check out the dedicated CAM feedback channels.

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