The best way to report issues with the NZXT CAM software is from in the program itself. This can be done by clicking the ⚙ Settings icon in the bottom left corner, then select Support from the left side.
Be sure to include a detailed description of the issue, as well as any steps that can help our team replicate the issue internally. It is also recommended to make sure that the Send NZXT CAM logs... checkbox at the bottom is selected before sending in your ticket, as this will provide our team with log files and a simple breakdown of the hardware in your PC that can help isolate the problem.
Sending a ticket with incomplete information can result in delays or require additional follow up.
| I'm not able to start the CAM software |
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If you are not able to load the CAM software, you can submit a bug report using through our Submit a request link. Select Technical Support, then choose CAM Software as your product type. Be sure to include any CAM Logs as well as error screenshots as an attachment to your ticket. |
Finding your NZXT CAM Logs
If you are unable to start the CAM software or did not provide your logs in the initial ticket, you may need to find these manually. The CAM software logs and settings files can be found at the following directory:
%AppData%\NZXT CAM\
From this directory, we recommend sending the following files:
- DataStorage folder
- Logs folder
- migration.json file
- settings.json file
You can easily copy these by holding CTRL and clicking each of the above files, then right-click and one of the files and choose Compress to... > ZIP File (in Windows 11) or Send to > Compressed (zipped) folder (in Windows 10).
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