Kraken 120 FAQ

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Why is my Kraken 120 not appearing in the NZXT CAM software?

The Kraken 120 will only appear in the NZXT CAM software as a Lighting device when connected to a compatible NZXT RGB Controller, such as our RGB & Fan Controller or the controllers included with our F-Series RGB Fan Kits and select H-Series Elite cases.  The Kraken 120 can also be connected to the NZXT RGB Header found on our N-Series Motherboards.

However, the NZXT CAM software is not required for the NZXT Kraken 120 and it can instead be connected directly to a compatible 5V Addressable RGB Header using the included adapter cable in the product box.  If the Kraken 120 is connected to a compatible 5V Addressable RGB Header, it will not appear in NZXT CAM but will be controllable as a generic RGB device through the motherboard or controller software.  For more information, please refer to the controller or motherboard user's manual.

The NZXT Kraken 120 will not appear in the Cooling tab of the NZXT CAM software, with pump and fan speed controls being handled exclusively by the motherboard or controller the Kraken 120's fan and pump cables are connected to.

Is the NZXT CAM software required for the Kraken 120?

The NZXT CAM software is not required for the NZXT Kraken 120 cooler, and can be connected to a compatible 5V Addressable RGB header using the adapter cable included in the product box.  For more information, please see the product user's manual or the manual for your motherboard/controller.

What CPUs are compatible with the NZXT Kraken 120?

The NZXT Kraken 120 cooler is compatible with all Intel LGA 115X, 1200, and 1700 socket CPUS, as all AMD CPUs using the following socket types:

  • AM2, AM2+, AM3, AM3+, AM4, AM5
  • FM1, FM2, FM2+

For AMD sockets, please make sure that you have the original stock AMD mounting clips installed on the motherboard.  If you are missing the original mounting clips, please reach out to your motherboard manufacturer.

What is the highest recommended TDP for the NZXT Kraken 120 cooler?

We do not provide a recommended CPU TDP for NZXT Kraken series coolers as this particular measurement has been found to be rather flawed, however the Kraken 120 is only recommended for entry level and mid level CPUs such as the Intel Core i3, i5, and i7 CPUs as well as the AMD Ryzen 3, 5, and 7 Series due to its thermal mass.

If you are planning to use an Intel Core i9, AMD Ryzen 9, or other higher power draw CPUs, we would recommend checking out the NZXT Kraken and Kraken Elite series.

Can I use a different fan with the Kraken 120 cooler?

The NZXT Kraken 120 cooler will be compatible with most standard 120 mm sized PC fans without issue.  Whether this be our F-Series RGB fans or fans from another manufacturer, the Kraken 120 will include mounting support for all standard 120 mm fans.

Can the pump or tubes on the Kraken 120 be replaced or serviced?

The NZXT Kraken 120 cooler is a closed loop cooler and is not designed to be dismantled or internally serviced.  Because of this, we do not recommend removing or replacing the pump and/or tubes on the radiator and cap assembly.  Dismantling the NZXT Kraken 120 cooler will result in the product warranty being marked as Void.  If you are having any issues involving the pump or experience a leak with your Kraken 120 cooler, please reach out to our Customer Support team for further assistance.

Can the Kraken 120 be refilled?

Because the Kraken 120 is a closed loop cooler, it is not designed to be drained or refilled.  Please note, draining the Kraken 120 cooler will result in the product warranty being marked as void.  If your Kraken experiences a leak, please reach out to our Customer Support team for further assistance.

What maintenance is required for the Kraken 120?

Because the NZXT Kraken 120 is a closed loop cooler, the necessary maintenance is incredibly minimal:

  • Using an ESD safe brush and compressed air, clear any dust from the Kraken 120 fan(s) and radiator every 30 to 60 days.  Please be sure to hold the fan in place when using compressed air and do not allow the fan to spin freely as this can damage the fan or connected components.
  • Remove and replace the thermal compound on the cooling plate every 2-3 years of operation.

What is the expected lifespan of the Kraken 120 cooler?

The NZXT Kraken 120 Cooler's expected lifespan can be broken down to the fan and the radiator:

  • The Kraken 120 radiator and pump has an expected life span of at least 3 years but potentially up to 6 years or longer.
  • The included Aer P120 cooling fan has an expected life span of 60,000 hours or 6 years.

What is the warranty period for the Kraken 120 cooler?

All NZXT Kraken 120 coolers carry a 3 year, limited warranty from the date of purchase from an authorized retailer.  For all warranty claims, a valid proof of purchase must be provided when filing a claim.  This includes an itemized receipt or invoice from an authorized retailer.  Receipts provided from third party retail such as online auction sites (i.e. eBay) or third party resale sites (OfferUp, Facebook Marketplace, etc), or bank statements are not acceptable proofs of purchase

For all warranty claims, please reach out to our Customer Support team.

 

Do you have any questions not covered by this FAQ?  Please feel free to reach out to our Customer Support team or join the Official NZXT Community Discord to keep up to date on our latest products, upcoming sales, and join in on discussions on everything from PC hardware to gaming.

You can also follow us at the following links:

@NZXT on Twitter
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