We are sorry to hear you are experiencing issues with your BLD PC by NZXT. Some of the tools available to you that will help us determine the root cause are the reliability report (crash report) and Windows 10 dump files.
To access the crash report, please search up in the Windows 10 Search Bar, “View Reliability History”.
Once opened, you will see the history behind your PC’s reliability. You may see some “Critical Events”, “Warnings”, and “Informational Events”. Warnings and Informational Events don’t have much bearing on the issue you are encountering, what is needed to understand why your PC is crashing is any history of Critical Events. These are represented by a red X on the chart on the page. Here is an example of the Event Viewer and what you’ll see for reference.
For any Critical Events, please press the “View Technical Details” button for said Event and that will provide you with all of the information captured by Windows. Additionally, if your PC encountered an error that resulted in a blue screen coming up on your PC, please make a note and/or take photos of the errors associated with them.
Procedure for finding DMP (DUMP) files:
Navigate to C:\Windows\Minidump and drag the contents to your desktop. If the minidump folder is not there or empty there may be a larger DMP file located at C:\WINDOWS called MEMORY.DMP which we can also use. If you have minidumps use them FIRST, and only upload the full dump file (MEMORY.DMP) if there are no minidumps. It is faster for you to upload and faster for us to download.
Zip up the files using the built-in compression tool through Windows 10 called WinZip/WinRAR. Here at NZXT, we prefer the 3 most recent DMP files but if you have less we can still look at them.
Upload them to a file sharing service like dropbox or google drive and submit it to our support team
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