NZXT Canvas Series FAQ - Troubleshooting

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I cannot adjust the Canvas monitor settings in the CAM software

To enable CAM control of your Canvas monitor, you'll first need to confirm that your monitor has support for the CAM software.  While most of the Canvas series monitors do include CAM powered control, there are exceptions.

The NZXT Canvas 27F 165 does not include CAM support.

To enable CAM control of your supported Canvas monitor, make sure that the included USB 3.0 cable is properly connected to the rear of the monitor and directly to your motherboard.  It is recommended to have this connected to a USB 3.1 Gen 1 or better port as this will not only enable the CAM support but also allow for use of the integrated USB hub on the monitor.

The Power LED on my Canvas Monitor is not turning on.

A great quality of life feature for many users with the Canvas series of monitors is the ability to turn the Power LED on the monitor On or Off.  If the monitor screen is on and you are getting a signal, but would prefer the LED to be On you can do this through the On Screen Display (OSD).

Press the control stick on the rear of the monitor inward to bring up the Menu, then go to Other Settings and select LED.  This will allow you set if the Power LED is on or off while using the monitor.

The power LED is on, but I'm not getting a signal.

There are a few reasons you may run into a situation where the monitor is on, but you're not getting an image to the screen.

To start, check the cables connected to the monitor itself.  Make sure that only one display signal cable (HDMI, DisplayPort, or USB Type-C) is connected from the Monitor to the device (PC, Game Console, Laptop, etc.) and that the device is powered on.

With the cable connected, press Right on the control stick for the monitor to cycle through available sources and confirm you are on the right display source.

From here, you can try using a different signal cable such as an alternative HDMI cable if you're connected through HDMI, or try switching to Displayport or USB-C if your device supports them.

If you are still getting no signal, try connecting the monitor to a known working device or try connecting a known working monitor to the device the Canvas was connected to.  This can help isolate if the issue is with the monitor itself, or with the device connected to the monitor.

Lastly, you can reset the Monitor itself by pressing the control stick inward to bring up the menu, then go to Other Settings and choose Reset All.

My screen image is too dark or too light

For Canvas monitors, there are two settings that will have an effect on screen brightness:  Brightness and Gamma.

It is recommended to start by adjusting the Brightness setting of the monitor before making any adjustments to Gamma, as gamma settings may have a greater than expected impact on picture quality.

To adjust brightness, you can either press Up on the control stick or press the control stick inward to bring up the Menu and choose Image, followed by Brightness.  In the Brightness controls, a larger number means a lighter image.

Gamma by contrast is changed in steps, with higher values appearing brighter, and lower values appearing darker.

To adjust gamma, select the Gamma option from the Image settings.  By default, Gamma on all Canvas monitors is set to 2.2.

The image on my screen is bouncy or wavy

There are a few settings that can have an influence to the screen having a bouncy or wavy effect during use, especially during gameplay.  If these effects are distracting, press the control stick inwards to open the OSD and try adjusting the following settings:

  • Image > Sharpness - Increasing or decreasing the Sharpness can help with wavy or blurry images.
  • Image > Response Time - The Faster and Fastest response time settings can make the monitor more responsive to input, but in some cases can cause pixels to overshoot their target brightness or contrast and result in blurring or bouncing.  If you run into this, try adjusting the Response Time to a lower setting.
  • Image > MPRT - MPRT or Moving Picture Response Time synchronizes your monitor's backlight to the refresh rate of the monitor, helping reduce motion blur or ghosting on the screen.  Enabling MPRT can help reduce blurring or ghosting, but please keep in mind that MPRT requires FreeSync and HDR to be disabled, and will not work if your Monitor's Refresh Rate is set higher than 100Hz.
  • Other Settings - FreeSync Premium - FreeSync is a technology that dynamically adjusts the screen's refresh rate based on the framerate being rendered.  This can help reduce stuttering and screen tearing to provide a cleaner gaming experience, but if you are experiencing issues you can try disabling this feature to see if the issue clears.

My screen colors feel off, whites have a orange or blue tint

This may be an issue with the Color Temperature settings or the screen mode that you are using with the monitor.  To adjust the Color Temperature, press the control stick inwards and choose Image followed by Color Temperature.  The Color Temperature settings will include defaults for Cool, Normal, and Warm, as well as the ability to manually adjust the Color Temperature with the Customization option.

Cool will shift the color temperature into the Blue spectrum, causing blues to be more pronounced but reds and greens to be subdued.  By contrast, Warm will shift the color temperature into the Red spectrum, causing reds to be more pronounced but blues and greens to be subdued.

If you run into issues adjusting the Color Temperature or want to return to defaults, you can do this by resetting the monitor settings by going to the Other Settings section of the menu and choosing Reset All.

Additionally, you may be using the monitor with the Blue Removal setting enabled.  This setting is designed to help reduce eye strain during long sessions, however it will affect the color accuracy of the monitor.  If you are doing a task where color accuracy is important, it is recommended to disable Blue Removal.

Do you have any questions not covered by this FAQ?  Please feel free to reach out to our Customer Support team or join the Official NZXT Community Discord to keep up to date on our latest products, upcoming sales, and join in on discussions on everything from PC hardware to gaming.

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