What is an RMA?

A Return Merchandise Authorization (RMA) is assigned when a system or component is returned for repair, refund, or replacement that allows our team to easily track the return once received at our warehouse.  An RMA is required before sending in a PC or component to NZXT.

Any PC or component sent to NZXT without an RMA being issued may be rejected, returned, and/or disposed of by our RMA team.

How do I get an RMA?

While all NZXT Gaming PCs are thoroughly tested before shipping, sometimes a component may fail due to damage in transit or an unseen defect not caught during assembly.  In these situations, all NZXT Gaming PCs carry a limited warranty protecting your system.  To request an RMA for your Gaming PC, please reach out to our Customer Support team through one of the methods below:

• Submit a ticket through our Customer Support Portal
• Reach out through our Live Chat in the bottom-right corner of the website
• Give us a call during normal business hours at the phone number listed on the support page

When reaching out, please be sure to provide the following information:

• Your NZXT Order#
  • If you have a Subscription PC through NZXT Flex, be sure to include the Serial Number from the back of the case and your Order Email.
• A full description of the issue
  • Be sure to detail if the PC is showing any signs of power such as lights or fans spinning
  • If you are reaching out via ticket, include pictures and video demonstrating the issue
  • Include how long the issue has been occurring
• Details for any troubleshooting you have done so far

Depending on the information provided, we may provide additional troubleshooting steps to resolve the issue without needing to set up an RMA.  If our team determines that your system does require direct service, we will provide you with an RMA number and instructions to safely send in your PC or component.  Refusal to complete troubleshooting may result in your RMA request being denied.

In some cases our team may be able to isolate an issue to a single component and may offer a single-part exchange in lieu of sending in the system for repair.  This option is not available for the following components:

• Case Chassis
• CPUs
• Motherboards
• Power Supplies

For any issues found with the above listed components, we will only offer an RMA for Repair.

What do I need to send in my Gaming PC for service?

Once you have received your RMA number, please re-pack the PC using the original packing materials the PC was shipped with.  After installing the internal packing materials, please take a picture of the system as-is and provide it to the agent handling your case to verify it is properly packaged.

If you no longer have the original packing materials, a packing kit can be purchased from our website.

For more information on how to package your NZXT Gaming PC, please see our packing guide linked below:

How to Package your Gaming PC for RMA Service

What is covered by the NZXT Gaming PC Warranty?

The NZXT Gaming PC Warranty covers all issues of component defect within the warranty period.  This includes component failure due defects such as flaws in manufacturing, or issues found to be caused by assembly by NZXT that cause the PC to underperform or malfunction.

The warranty does not cover accidents, misuse, problems caused by external electrical power (i.e. power surges), acts of nature, or issues caused by unauthorized modification of the system.  Examples of things not covered include but are not limited to:

• Damage caused by natural disasters such as flooding, lighting strike, or fire.
• Liquid damage caused by spills or outside sources
• Damage caused by kicking, dropping, or throwing the system
• Damage caused by outside electrical interference (i.e. power surges)
• Performance degradation caused by improper use of the system hardware (i.e. crypto mining)

Your warranty will be rendered void in the event that the service tag or any serial number label is damaged, missing, or altered.  This warranty does not cover issues caused by upgrading or changing components in the system.

Can I add fans, additional storage, or upgrade the RAM?

These type of upgrades are fairly common and minimally invasive to the system, however in the event that the PC needs to be sent in for repair we must receive the system in its original shipped configuration.  Any PCs received for repair with additional or changed hardware may be rejected at the discretion of our warehouse team.

NZXT is not liable for additional components damaged or lost during the RMA process.

How long is the NZXT Gaming PC Warranty?

All NZXT Gaming PCs sold in North America directly through NZXT.com will carry a 2-year limited warranty.  This includes both New and Refurbished systems.

For regions outside of the United States, please refer to the Warranty Information page for your region.

How much does NZXT charge for repairs?

NZXT does not charge for any repairs or replacements for issues covered under the limited warranty period. 

My Gaming PC is out of warranty, can I still send it in for service?

NZXT does not offer out-of-warranty repair or replacement service for any NZXT Gaming PCs, however we do offer lifetime technical support advice and troubleshooting to isolate issues after your warranty has expired.  For assistance, please reach out to our Customer Support team.

Can I pay NZXT to upgrade or add parts to my PC while it is in warranty?

NZXT does not offer an upgrade service or process requests for part changes/additions while a PC is in for service.

What happens if NZXT no longer has the same part available for replacement?

In the event that a direct replacement part is not available, our team will replace the faulted component with the closest performing part available.  For all replacements, NZXT will strive to provide a replacement of equal or greater performance to the original component.

Some replacements (i.e. CPUs) may require additional upgrades or changes to the system.

How long does it take to complete an RMA?

Once a system or component is received at our warehouse, our team will strive to have the repair or replacement completed within 3-5 business days.  In some instances, there may be delays with your RMA due to local holidays or other factors outside of our control (i.e. shipping or part availability).