This article will cover general questions regarding the NZXT Flex Subscription Program. If you have any questions not covered by this article, please check out the guides linked below:
How does the NZXT Flex Subscription Program work?
NZXT flex is a service that lends you an NZXT Gaming PC at an affordable monthly rate without being locked into a long-term commitment and the freedom to cancel at any time. You are guaranteed to always have a working Gaming PC during your subscription, so any issues or defects that arise will be solved at no additional cost.
In addition to the hardware guarantee, you will also receive regular refresh upgrades every two years.
How is NZXT Flex different from financing or a rent-to-own program?
NZXT Flex is a subscription service, different from a financing or a rent-to-own program. Subscribers do not own the PC and do not have to commit to paying its full value. Subscriptions are not loans- you do not incur any debt or pay any interest.
What's included with the NZXT Flex program?
NZXT Flex includes a brand new or like-new NZXT Gaming PC, 24/7 support, and a product guarantee for as long as you keep your subscription active. After two years, you will be eligible for a system upgrade at no extra cost.
Currently, there are no peripherals or accessories included.
What if I have an issue with my NZXT Flex PC? Is functionality guaranteed?
Yes, all NZXT Flex Gaming PCs come with a hardware guarantee for as long as your subscription is active and your payments are current. If the device breaks, doesn't perform as expected, or is defective just let us know and we'll either help you get it working or swap it out free of charge.
Do I have full Administrator control over the NZXT Flex PC? Can I install software without restrictions?
Yes, all NZXT Flex systems will be shipped restored to factory settings and will be prompted to create your account at first boot. This will be a full Windows account with Administrator level access which will allow you to install and update drivers, software, etc. NZXT does not restrict the software that can be installed on NZXT Flex PCs.
Do you access the PC data or keep it after I return the Flex PC?
No, we do not keep, share, or sell any personal data stored on NZXT Flex PCs. Furthermore, all such data is securely deleted as part of our standard data-wiping procedures when a device is returned. This ensures that none of your personal files, accounts, or information remain on the device.
I received a replacement NZXT Flex Gaming PC, but all of my data is gone. How can I retrieve my files?
As part of the NZXT Flex Subscription warranty, you may receive a different PC rather than the one that is originally sent in for service. Due to this, any data on your original PC will be wiped and will not be recoverable. We highly recommend keeping regular external backups for any important files on the PC either through an external removable drive (Flash Drive, External HDD/SSD) or via a cloud storage service (OneDrive, Google Drive, iCloud, etc.).