My NZXT Device is not Recognized in CAM

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Unfortunately there are times where the CAM software may stop recognizing your CAM-powered hardware.  This can happen for a number of reasons including but not limited to changes in your system software, a hardware interruption, or a power state issue.  Thankfully with a few simple steps, we can get the hardware recognized properly.

Is my NZXT product NZXT CAM compatible?

Depending on the NZXT product you have, the device may or may not include NZXT CAM functionality.  To find this out, please see the guide below:

  Is CAM Compatible? What Functions?

NZXT H-Series Cases x00

(H200i, H400i, H500i, H700i)

i-Series Only Lighting
Cooling

NZXT H-Series Cases x10

(H210i, H510i, H710i)

i-Series and Elite Series Only

Lighting
Cooling

NZXT H-Series

(H5, H6, H7, H9)

Elite Series Only

Lighting
Cooling (H9 Elite Only)

NZXT H-Series (Flow RGB)
(H5, H6, H7 Flow RGB)

No*

N/A

NZXT H1 Series H1 V2 Only Cooling

NZXT Kraken X0 Series

(Kraken X30, X40, X60)

No N/A
NZXT Kraken X1 Series
(Kraken X31, X41, X61)
Yes Lighting
Cooling
NZXT Kraken X2 Series
(Kraken X42, X52, X62, X72)
Yes Lighting
Cooling
NZXT Kraken X3 Series
(Kraken X53, X63, X73)
Yes Lighting
Cooling (Pump Only)
NZXT Kraken Z Series
(Kraken Z53, Z63, Z73)
Yes Lighting
Cooling
NZXT Kraken M22 Yes Lighting Only
NZXT Kraken Series
(Kraken 240, 280, 360)
Yes Lighting
Cooling

NZXT Kraken Elite Series

(Kraken Elite 240, 280, 360)

Yes Lighting
Cooling

NZXT Kraken 120

No*

N/A

*NZXT CAM functionality can be enabled by connecting the device to an NZXT RGB Controller.  For the Kraken 120 and H-Series Flow cases, an adapter is included to connect the device directly to a 5V Addressable RGB Header on the motherboard.  When using 5V Addressable RGB, the device will not appear in CAM.

Is Your NZXT Device Recognized by Windows?

The best place to start is to check if the hardware is being detected by Windows itself.  To do this, open the Start menu and search for “Control Panel” in the search bar and launch the application.

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In the Control Panel, select “View devices and printers” or if you are in Icon view, “Devices and Printers”.

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In the Devices and Printers menu, all NZXT devices connected to the PC should be listed.

  • Mice, Keyboards, Capture Devices, and Audio Devices will be listed under the top “Devices” section.
  • RGB and Fan Controllers (including those integrated with NZXT motherboards), USB connected Kraken coolers (X and Z series, M22), and other devices will be listed under the “Unspecified” section.

RGB and Fan Controllers, including those integrated with NZXT motherboards, will be listed as “NZXT USB Device” or "NZXT RGB Controller" for newer controllers, while Kraken coolers will show up with the names such as “Asetek USB Device”, “NZXT Kraken Device”, “NZXT KrakenZ Device”, or “NZXT KrakenX Device”.

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If there are any devices listed as “Unknown USB Device (Device Descriptor Request Failed)”, this could indicate a power state issue with the device itself.  If you see any devices listed this way, see the following section for power cycling your device.

If the device is not detected at all, then the next step is to check the physical connections for the device itself.

Power Cycling Your NZXT Device

USB Device Descriptor Request Failed

In order to Power Cycle your CAM powered device, you only need to do the following steps:

  1. In the Device Manager or Devices and Printers menu, right-click the device and choose “Uninstall Device” (Device Manager) or “Remove Device “(Devices and Printers)”
  2. Shutdown the PC safely from within Windows, then unplug the computer from wall power.
  3. Hold the Power button on the PC for 30 seconds to drain any residual power.  It is recommended to also allow the PC to sit for 5-10 minutes with the power cable disconnected to ensure any residual power is drained.
  4. Plug the power cable back into the PC and start the computer.
  5. Check the Device Manager or Devices and Printers Menu, as well as the NZXT CAM software to see if the device is detected again.

Checking NZXT Device Connections

Another common reason a device may not be detected either in Windows or with CAM itself is due to an issue with the physical connection from the device to the motherboard.  To check this, start by shutting down your PC and check the USB 2.0 Internal cable for the device.

If you are using a USB Hub, Adapter, Splitter, or similar device:  While troubleshooting, it is best to eliminate as many outside factors as possible.  For this reason, please remove any attached USB hubs, splitters, or adapters including those included with the hardware such as the USB Y-Splitter included with our Kraken RGB and Kraken Elite RGB series coolers before continuing.

Most motherboards will have either one or two USB 2.0 headers which can be easily identified in the motherboard manual.  If your motherboard does not have a USB 2.0 header, it will not be directly compatible with the NZXT CAM powered device.  It is recommended that if your motherboard supports 2 or more USB 2.0 Internal headers to switch the header used by the Kraken to rule out if the motherboard header may be at fault.

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If the NZXT device still does not detect while connected to the motherboard then there may be an issue with the USB cable.  If the device has a detachable USB cable, such as with the Kraken X2, X3, and Z series coolers then you can use a standard Mini USB or Micro USB cable (see the list below) to connect the device to an open USB Type-A port on the motherboard or with an external PC such as a laptop.  

  • NZXT Devices using Micro USB:  Kraken X3 series, Kraken Z3 series, Hue+ Controller, Hue 2, Hue 2 Ambient, Grid V2, and Grid V3.
  • NZXT Devices using Mini USB:  Kraken X2 series, Kraken M22

Newer Krakens, such as the Kraken/Kraken Elite 240, 280, and 360 do not include a removable USB cable.

If the device does not detect using an alternative cable or if the device does not have a removable USB cable (i.e. RGB & Fan Controller, Kraken X61, etc.), then this may indicate that the device itself may be defective and need to be replaced.

Kraken X Chipset Drivers

Note:  These steps only apply to the following cooler models:

  • Kraken X1 (X31, X41, X61)
  • Kraken X2 (X42, X52, X62, X72)
  • Kraken X3 (X53, X63, X73)

If your cooler is not listed above, please skip this section.

In some cases you may run into a situation where the Kraken is being detected as an “Unknown Device” in the Windows device manager or the device driver does not load properly.  If you encounter this issue, you may need to manually install the chipset driver.

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Extract the provided chipset driver file, then right-click the AseUSB.inf file and select “Install”.  Once the driver is installed, restart your PC and confirm if the device is being detected.

My NZXT device is still not detected, what do I do?

If after following the steps above your NZXT device is still not detected, then the device itself may be at fault and needs to be replaced.  For further assistance, including warranty claims and setting up an RMA for the device please reach out to our Customer Support team.

 

Do you have any questions not covered by this guide or need further assistance?  Please feel free to reach out to our Customer Support team and one of our friendly support agents will be there to assist you.

Are you looking to keep up on all things NZXT?  Go ahead and join the Official NZXT Community Discord to keep up to date on our latest products, upcoming sales, and join in on discussions on everything from PC hardware to gaming.

You can also follow us at the following links:

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