If you are using the Ambient V2 Controller and the CAM software is not detecting the device, this may be due to Serial Devices support being disabled, the driver not being properly loaded, or another program may be trying to control the device.  Before getting started, it is recommended to check the article below:

NZXT Support - My NZXT Device is not Recognized in CAM

Serial Devices Support

The Ambient V2 Controller utilizes an older controller design that requires additional settings in the CAM software to be detected.  This can be found in the ⚙ Settings menu found in the bottom-left corner of the CAM software.  In the general tab, scroll to the bottom to find the Serial Devices setting and make sure that the checkbox is active.

Please note:  Enabling Serial Device support can result in connection issues with certain serial devices such as SteamVR Base Stations (HTC Vive, Valve Index), Arduino programmers, or certain RGB controllers.

Improper Driver Loaded

In some situations, the Ambient V2 controller may load a fallback driver for the MCP2200 Interface Controller or the driver may not load at all (Unknown USB Device).  To fix this issue, do the following:

• In the Start Menu, search for Device Manager.
• If you see any devices listed as MCP2200 or Unknown USB Device, right-click and uninstall the device.
• Shutdown the PC and turn off the Power Supply
• Press and hold the power button for 30 seconds
• Turn on the Power Supply and start the PC again

If the device is still not detected, this could indicate a potential issue with the cable or an issue with the device itself that will require replacement.

Software Conflict

If you are running any other RGB control software, this may result in a conflict that severs the connection between the CAM software and the Ambient V2 Controller.  To resolve this issue, please check out the guide below:

My NZXT device is not responding to CAM