Why is my tracking number invalid?

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The tracking information is usually posted to your account ahead of shipment time. If you have just received your tracking number, please allow the carrier page to refresh its data within a few hours.

If it has been at least 24 hours since the tracking number was provided and you are still encountering the following error messages:

  1. Page Not Found
  2. Initiated shipment (but non-moving)
  3. Invalid Tracking Number

Please contact our Customer Support Team for assistance with your order. When contacting our team, make sure to have your order number on hand for quick assistance. 

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