Some of our Kraken coolers include a universal AMD bracket that is compatible with AM4 socket motherboards. This is a compatible bracket with AM4 sockets. This bracket can have issues with being mounted if the motherboard's tolerances are too low which causes some of the preinstalled hardware to be hard to mount with. If you find that your Kraken cooler is not seated properly, causing irregular temps and/or causing the thermal paste to not spread evenly you will need to reseat the cooler.
In order to reseat the cooler properly to the included mounting hardware, you will want to loosen the screws on the mounting hardware by about 2-3 turns as shown below. You will want to do this for all 4 screws. It should be able to wiggle a bit.
Then once loosened, latch the cooler onto the plastic brackets on your motherboard. Then tighten the hook screw as shown below.
Once the hooks screw is tight, you can then tighten down all four screws on the plastic brackets evenly. Tighten it down corner to corner, for example, top left screw, to bottom right screw, to top right screw, finally to bottom left screw. You should only do about 1/2 a turn on your screwdriver per corner until it's all hand tight.
At this point, your cooler will be mounted and look similar to the photos below.
If you are still experiencing issues with your temps or how your thermal paste is spreading, we can provide an alternative bracket at no charge to you. Please submit a ticket on our support page here.