When receiving your PC for RMA, we will likely need access to your PC in order to diagnose any issues with your system. In order for us to test your system, you will need to set Windows 10 to allow login without requiring a password. For your own security, we typically will not request the password of your PC. In rare instances in which you cannot access your PC in order to remove the password, a Customer Service Agent will contact you for that password to receive it verbally.
To bypass the standard login process please follow these steps.
- Type netplwiz in the Start menu search bar, then click the top result to run the command
- Untick the box next to 'Users must enter a user name and password to use this computer' and hit 'Apply'
- Enter your username and password, then re-enter your password. Click 'OK'
- Click 'OK' again to save the changes
After receiving your PC back from RMA, you will want to re-enable the standard login for your system's security. To reactivate Windows password login just return to this settings menu and tick the box next to 'Users must enter a user name and password to use this computer'.