Eligible NZXT.com (LetsBLD.com PCs not included) products qualify for a full refund only with an authorized RMA number requested within 30 days of purchase. NZXT offers a 30-day money-back guarantee. The refund will include the original purchase price along with shipping and handling charges if applicable. Returns are not honored beyond 30 days of the purchase date.
For refurbished computer components, all sales are final. If you receive the wrong product you have 14 days to report this to our customer service team. All refurbished products have a 30-day exchange policy in the event of product defects.
The NZXT Store reserves the right to deny any return or exchange. Refunds will be credited to the original method of payment. To initiate a return, please contact our Customer Support Team