To receive warranty service on your product, you must submit a request at nzxt.com/support to address the problem. For minor defects on the case that are easily replaceable such as a defective fan, fan controller, side panel, etc, a replacement part can be sent to solve the issue.
However, if a technician deems the product defective, you will need to replace the entire unit. The customer service agent who is assisting you will issue an RMA# to have the defective item sent back. Once we receive the defective unit, we will ship out a replacement.
NZXT will go through individual inspections for each product to ensure the products are genuine NZXT products and match the item assigned to the RMA#. Packages with damage or that do not have a valid RMA# clearly marked on the exterior of their package will be returned to sender at the sender’s expense. Packages lost or stolen in transit are the responsibility of the shipper. If this occurs to your package, please file a claim with the shipper immediately.
We also provide an option for an Advanced RMA which will require a temporary charge of the full price of the product you are replacing. Once paid, we will send out a replacement unit prior to having your defective unit returned. As soon as your defective unit is returned, the temporary charge your account will be fully refunded. Please let us know if you would like to proceed with an Advanced RMA or have any other questions. Thank you!