NZXT aim's to make your RMA process as painless as possible.
While we use only highly-tested components from well-known brands in your BLD gaming PC, sometimes components fail. If that does ever happen to you, we're here to help!
First, reach out to the BLD support team at any of the following:
- Submit a ticket at NZXT.com. We will respond as soon as we can, usually within 1 business day.
- Chat with us online at NZXT.com during our normal business hours.
- Call us at 1-800-228-9395 during our normal business hours.
- Or email us here, firstname.lastname@example.org. Like submitting a ticket, we will reply as quickly as we can, usually within 1 business day.
Next, we'll help you to troubleshoot the problem.
If one of our agents determines that your system needs repair, we will provide you with an RMA number and email you a pre-paid shipping label.
If we determine that one of the system components has need replacement, we can provide a shipping label for sending in the component for exchange. We are only able to exchange smaller components such as your RAM, GPU, Storage, and Cooler. You can contact our BLD support team by phone or chat for assistance in replacing the part(s).
If the problem can't be diagnosed or the repairs are quite complicated, we may ask you to return the whole system. If this happens, you'll pack your BLD system in its original packaging, affix the pre-paid shipping label, and ship the system back to us. Within 2 business weeks of receiving your system, we'll repair and ship your BLD gaming PC back to you.
Note: If you didn't save your original packaging, we can ship you a replacement for a fee--contact the BLD support team for details.