There are a number of issues that may prevent CAM from starting correctly. Please follow these instructions in order, as we've put the most common issues/fixes at the top so you're more likely to solve the problem if you go through the list sequentially.
Do you have the latest version of CAM?
Before you begin troubleshooting, please make sure that you have the latest version of CAM installed. You can always find the latest version here:
If you're experiencing problems with CAM, it is a good idea to uninstall it before installing a newly downloaded version. You can find instructions for removing CAM here:
Does CAM have "administrator privileges"?
CAM requires you to have administrator privileges in order for the application to launch correctly. To run CAM as an administrator, right click on the CAM icon on your desktop and select Run as administrator as shown here:
Is your firewall and/or anti-virus software blocking CAM?
Depending on the anti-virus and/or firewall application you are using, there is a possibility they may be preventing CAM from launching correctly. If you just want to be certain this isn't the cause of the problem, you can simply whitelist CAM on those applications. If you've installed Windows on your C: drive and accepted the defaults for installing CAM, the application you need to whitelist is:
C:\Program Files (x86)\NZXT\CAM\CAMLauncher.exe
If your Windows' Program Files (x86) folder is on a different drive, or you changed the CAM installation folder, please use the fully qualified path that is appropriate for your system
Before whitelisting, you can test whether or not CAM is being blocked by temporarily disabling your firewall and anti-virus applications and trying launch CAM. If it works, then you'll need to add CAM to the whitelist for the application. Be sure to re-enable both your firewall and anti-virus applications after running this test.
Is there another application conflicting with CAM?
You may be running other programs that conflict with CAM and prevent it from loading correctly. To check if other programs are conflicting with CAM, you should perform a "clean boot" and try running CAM again. When we say "clean boot" we mean starting Windows with non-Microsoft services (helper programs that run in their own Windows sessions) disabled. This will help you determine if one or more of them are conflicting with CAM.
To perform a clean boot, please follow these steps
- From Start, search for msconfig
- Select System Configuration from the search results, as shown here:
- On the Services tab, check the Hide all Microsoft Services box and then click on Disable all. You should see something similar to this:
- Click OK and then restart Windows.
- After Windows has started launch CAM. If it loads, there is a conflict with one or more of the third-party services and you will need to determine which one by process of elimination. To do this, launch the System Configuration utility again, go to the Services tab, and enable applications one at a time, restarting Windows between each new service. Generally, you can enable a group of applications from one company at the same time to reduce the number of times you need to restart. For example, you could start with the three from Adobe Systems Incorporated in the screenshot above, then the two from Apple, the three from Dropbox, and so on.
Keep doing this until CAM fails to load. Once that happens, you've discovered the likely culprit. First, try updating that application to see if it solves the problem. If it doesn't, you'll need to re-install CAM with all services disabled (the "clean boot"), and then go back and test with all of the services running.
If the re-installation still fails, you may have to disable or uninstall the conflicting service in order to use CAM. Please submit a ticket
- Once you've got CAM running, make sure that all the other services are enabled, except the conflicting one(s), of course.
Is the CAMSettings file corrupt?
Another reason CAM may not load correctly is that its settings file may have been corrupted. To troubleshoot this, follow these steps.
- Open the C:\Program Files (x86)\NZXT\CAM folder. (If you've installed Windows on a different drive or CAM in a different folder, open that folder).
- Locate the CAMSettings.sqlite file and delete it. Don't worry, CAM will recreate it automatically when it launches successfully.
- Restart CAM. If CAM loads correctly, you are all set.
CAM still doesn't load! What's next?
If the above methods do not resolve your issue, please submit a ticket on our support page. It is helpful if you can attach your CAM log files to your ticket. You can find your CAM logs by following these steps:
- Open the C:\Program Files (x86)\NZXT\CAM\Logs folder. (If you've installed Windows on a different drive or CAM in a different folder, open that folder.)
- Select the appropriate log file(s) and create an archive by right-clicking and selecting Add to archive. This keeps all your log files together in a single file, making it easier for the agent to review, and reduces the size of the upload.
- There may also be a file called CAM ErrorLog-ClientSide.xml in the C:\Program Files (x86)\NZXT\CAM folder. If there is, please right-click to add it to your log file archive before uploading it with your ticket.