NZXT BLD PC - Warranty Claim and RMA FAQ

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What is an RMA?

A Return Merchandise Authorization or RMA is a tracked serial number provided when returning a product for repair, refund, or replacement and allows our team to easily track your return in our system once received at our warehouse.  An RMA is required before sending in your PC or component in to our team.  Any PCs or components sent in without a prior RMA being issued may be rejected and returned or disposed of by our RMA team.

How do I get an RMA for my NZXT Gaming PC?

While we only use tested components from well known brands in our gaming PCs, sometimes a component may fail for a number of reasons from a design flaw to a defect in the assembly.  In these cases, all NZXT gaming PCs carry a limited warranty protecting against issues caused by defective products or errors in assembly by our team.

To request an RMA for your BLD Gaming PC, please reach out to our Customer Support team through any of the following:

  • Submit a ticket through our Customer Support portal
  • Reach out through our Live Chat in the bottom-right corner of our website
  • Give us a call at during our normal business hours at the phone number listed on our support page for your region.

When reaching out, please be sure to include as many details as possible for your issue, including but not limited to:

  • Your NZXT BLD Order# or the email address used to place the order
  • A full description of the issue
    • Is your PC showing any signs of power, such as lights or fans spinning?
    • Are you getting a display to your monitor?
    • How long has this issue been happening?
  • Any troubleshooting you've completed so far

Depending on the information provided, we may be able to resolve the issue without needing to move forward with an RMA through some basic troubleshooting steps.  If our agents determine that your system does require direct service, we will provide you with an RMA number and instructions to send your PC in to our service warehouse.  Refusal to complete troubleshooting may result in your RMA request being denied.

In some cases our agents may determine that the issue can be resolved by replacing one of the system components and can offer a single-part RMA as an alternative to sending in your full PC to our service warehouse.  This option tends to be quicker and safer for the PC, however it will be limited depending on the component found at fault.

Components which do not qualify for single part replacement include, but are not limited to:

  • Power Supplies
  • Motherboards
  • CPUs
  • Case Chassis

In the event that an issue potentially involves one of these components, or is found to be caused by multiple components we will request that the whole system be sent in for testing and repair.

What do I need to send in my BLD PC for warranty service?

When sending in your NZXT BLD PC, you will need to safely package your PC using either the original packing materials provided with your PC or to purchase a replacement packing kit from our website.  While you can use the packing kit and our guides to source your own materials locally, it is highly recommended to use an NZXT provided packing kit for sending in your PC.  If you need a replacement packing kit, please reach out to our Customer Support team who will provide you with a link to purchase a replacement kit.

For more information on how to package your NZXT BLD PC, please see our packing guide linked below:

NZXT Support - How to Package your BLD PC for RMA Service

If your PC is damaged in transit due to improper packaging, your system may be rejected or disposed of at the discretion of our RMA team.  NZXT is not responsible for any loss or damage caused due to improper packaging of systems sent in for warranty service.

What is covered by the NZXT BLD PC Warranty?

The NZXT BLD PC warranty covers all issues of component defect or labor within the warranty period.  This includes component failure due to defects such as flaws in manufacturing or assembly that cause the PC to underperform or not function.

The NZXT BLD PC Warranty does not cover accidents, misuse, problems caused by external electrical power (i.e. power surges), acts of nature, or issues caused by usage that is not in accordance with the system's instructions (i.e. coin mining) or failure to performance standard preventative maintenance.  Examples of things that are not covered include but are not limited to:

  • Natural disasters such as flooding, lightning strikes, or fire
  • Liquid damaged caused by spills or outside sources
  • Damage caused by kicking, dropping, or throwing the System
  • Damage caused by outside electrical interference such as power surges

Your warranty will be rendered void if the service tag or serial number label is damaged, missing, or altered.  If your upgrade or change the System in any way after it is delivered to you (i.e. replacing the GPU, CPU, or Power Supply), this warranty will immediately become void.

How long is the NZXT BLD PC Warranty?

The length of time for your BLD PC's warranty may vary depending on your region and the type of system purchased.  For more information, please see the BLD Warranty Information page for your region.

All NZXT BLD PCs sold in North America directly through NZXT.com carry a 2-year limited warranty.

My NZXT BLD PC is out of warranty, can I still send it in for service?

At this time, NZXT does not offer out-of-warranty support for any NZXT BLD PCs, however we are able to offer technical support advice and troubleshooting to isolate issues even after your warranty has expired.  For technical support assistance, please reach out to our Customer Support team.

Can I pay NZXT to upgrade my PC while it is in for warranty service?

At this time, NZXT does not offer an upgrade service or process requests for part upgrades while a PC is in for warranty service.

What happens if NZXT does not have the same part available for a replacement?

In the event that our team needs to replace a part in your PC and the original is no longer available due to inventory issues or the original part being discontinued, our team will replace the faulted component with the closest performing part we have available.  For all replacements, NZXT will strive to provide a replacement of equal or greater performance to the original component as possible.  Certain replacements, such as upgraded graphics cards may require other components to be replaced as well.

How much does it cost for NZXT to repair my PC?

All systems sent in for warranty repair are covered under the NZXT BLD Warranty at no cost to you.  Please keep in mind however that in the event that your PC is damaged in transit due to improper packaging or our team finds evidence of damage not covered under warranty, you may be charged up to the full cost of any replacement parts necessary to service and repair your PC as well as a repair service charge.

How long does it take for NZXT to complete my RMA?

Once a system or part is received at our warehouse, our team will strive to have the system repaired or the part replaced within 3-5 business days.  In some instances, there may be delays with our RMA team due to local holidays or other factors outside of our control.  For an up to date estimate of our RMA time, please reach out to our Customer Support team.

Do you have any questions not covered by this guide or need further assistance?  Please feel free to reach out to our Customer Support team and one of our friendly support agents will be there to assist you.

Are you looking to keep up on all things NZXT?  Go ahead and join the Official NZXT Community Discord to keep up to date on our latest products, upcoming sales, and join in on discussions on everything from PC hardware to gaming.

You can also follow us at the following links:

@NZXT on Twitter
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