What is the Difference Between the Standard Version and I-Version of the H-Series Cases?
The primary difference between the i-version and the standard version of these cases is the inclusion of our Smart Device in the i-version along with preinstalled LED strips. The H200i includes one LED strip, whereas the H400i, H500i, and H700i include two LED Strips. The Smart Device is capable of handling LED lighting settings and fan control through our CAM software.
The included Smart Device can control LED lighting for any of our first-generation LED products in the same line as our HUE+. As such, LED Strips included with the HUE+ can be used with the Smart Device. The H500i is also capable of vertical GPU mounting, whereas the H500 is not. Please refer to the article "How do I mount my GPU vertically with the H500i?" found here.
Can the Smart Device Support the Second Generation of NZXT HUE Lighting Devices?
The Smart Device found in the i-version of the H-series cases will not be able to support the second generation of the NZXT HUE lighting devices (including the Aer RGB 2 fans). However, the HUE 2 is compatible with the first generation of NZXT lighting devices: HUE+ LED Strips and original AER RGB fans.
How Many Case Fans Can the Smart Device Support?
How many fans your Smart Device is able to support depends on the wattage of the fans. Each fan channel of the Smart Device can support up to 10W of power. Exceeding 10W will result in a buggy or inconsistent performance, and/or total shutdown of the channel or device.
For reference, our H-series cases include our Aer F fans. The 120mm version of this fan uses 2.16W per fan, and the 140mm version uses 3.84W per fan. As such, each fan channel of the Smart Device can control up to four 120mm fans, or two 140mm fans.
H-Series Smart Device Fans Not Spinning
If you are experiencing issues with your Smart Device fans not spinning up we recommend you check the specifications on those fans. The Smart Device supports up to ten watts (10W) of power draw per channel. If a fan exceeds this threshold it will trigger the fail-safe the Grid has and shut off all fans. If this is the case, you need to disconnect that fan from the Smart Device.
To do so, first power down your system fully and turn off your power supply. Wait 10 seconds and disconnect the fan. Next, turn your system on and the remaining fans should start spinning. If they do not spin, please contact our Customer Support Team for further assistance.
How Many LED Strips are Included?
Only the i-version of the H-Series cases include led strips. The H200i includes one LED strip, whereas the H400i, H500i, and H700i include two LED Strips. In all four of these, one of the LED strips is embedded into the case just inside the top portion of the clear panel. For the H400i, H500i, and H700i, the second strip can be freely installed in any location with adhesive or magnetic attachment.
The included strips pair with the strips provided with our HUE+ controller and can be mixed and matched. However, our HUE 2 line of lighting products (including the HUE 2 strips) cannot be used with the Smart Device included in these cases.
How Many LED Strips Can The Smart Device Support?
Through the LED channel, the Smart Device can support up to 4 HUE+ Led Strips. The Smart Device is only included in the i-version of the H-Series cases.
Can the Smart Device support AER RGB fans?
Yes. However, the Smart Device cannot support both LED Strips and Aer RGB fans at the same time. These devices cannot be connected in tandem with one another through the LED port. You can use the Smart Device for either Aer RGB fans OR for LED Strips. If used for Aer RGB fans, you can connect up to 5 at once to the LED port.
The Smart Device is not compatible with our HUE 2 line of lighting products, including the Aer RGB 2 fans.
How Do I Use ANR (Adaptive Noise Reduction) Mode With My Smart Device?
Connect the Smart Device to your CPU_FAN header. It is possible to use the ANR mode without doing this, but it will usually prompt a CPU Fan error on bootup. From there, follow the instructions in CAM under the Adaptive Noise Reduction tab.
My I/O Front Panel Connectors Do Not Fit Into My Motherboard. Am I Missing Something?
In order for our cases to be used with certain AMD and smaller manufacturer's motherboards, we have a breakout adapter cable that will detach the Intel F-panel port pin convention into separate pins. The breakout cable should be found in the accessory box included with your H-Series case.
If you have an H-series case and are in need of this breakout cable, please contact our Customer Support Team to request this part. We'd be more than happy to send one to you!
Can I use the AER Trim product with the stock case fans?
Unfortunately, the AER trim only works with the AER P and AER F fans offered individually.
They will not work with the stock case fans in the H-series cases.
The AER P and AER F fans are available for purchase here:
How Do I Mount My GPU Vertically With The H500i?
The H500i is capable of supporting a vertical GPU mount. However, the H500i does not include a 90-degree PCIe riser, which is necessary for a vertical GPU mount. While we do not supply this part, it is very common on third-party hardware sites.
For reference, here’s an example Amazon listing: https://amzn.to/2RobGjC
H-Series LED Strip Troubleshooting
Having issues with your H-Series LED strip? Try these troubleshooting steps:
- First, uninstall CAM from your PC. If possible, use a driver cleaning program to ensure that the relevant drivers for your Smart Device are also removed. After this, reinstall the latest version of CAM.
- Confirm that CAM detects the Smart Device under the Drivers tab and check to be sure that the Lighting tab appears in CAM as well.
- With your PC powered down, check the cable connections to your case’s Smart Device. Specifically, ensure that the USB and SATA power cables are properly connected. It is prudent to unplug and reattach these cables, to ensure that they have a good connection.
- Ensure that the Smart Device has power by checking to see if your fans are powered, and make sure that the white single LED is active on the Smart Device itself when the PC is powered back on.
- Make sure that the white arrow on the end of the connection cable between the two LED strips is aligned with the “5V” label on the flexible LED strip.
- Try removing the flexible LED strip from the lighting channel, leaving only the embedded (hard) strip. Reboot CAM and/or your PC after this to see if the embedded LED strip lights up properly on its own.
- If the embedded LED strip still does not light up, then the LED strips will need to be replaced.
- As a bonus step, if you have any HUE+ generation lighting products, try removing both LED strips from the Smart Device. Connect one of the HUE+ generation products (with appropriate cable from HUE+) to the Lighting channel of the Smart Device. If the lighting product works, the H-series case LED Strips are the problem. If not, then the Smart Device may be the problem instead.
If you have an H200i, your case only includes the single embedded LED strip. These steps will still prove helpful, but of course disregard any references to the flexible LED strip or cables between LED strips.
If you need assistance with additional troubleshooting or have any further questions, please contact our Customer Support Team.
Optimizing system performance vs. noise with Adaptive Noise Reduction
When using your system’s optimized settings for performance, you will get great temperatures but at the cost of having a louder system. The Adaptive Noise Reduction, on the other hand, will find the best balance for temperatures and sound to further enhance your gaming experience. If you have any other questions, feel free to contact our Customer Support Team!
The LED Strips Connected To My Smart Device Is Not Lighting Up/Lighting Up in Abnormal Colors
If you are using a HUE+, Smart Device, or N7 Z370 and our CAM software is able to detect the device but the strips do not light up or are lighting up in abnormal colors, please try the following troubleshooting steps:
- Check if all the strips are properly aligned. The arrow on the connection cable should be pointed to the +5V on the strip. If you are using any extension cables check those as well.
- Be sure that the SATA or Molex power is properly connected as it is what provides power to the LED strips. You can try using a different power connector on your power supply to see if the port on the power supply is working correctly. If you can confirm the power connectors are all functional, then you likely need a replacement for your lighting controller. You can contact the Customer Support Team for a replacement.
If you need assistance with additional troubleshooting or have any further questions, please contact our Customer Support Team.