The fans connected to the Smart Device on my H500i are not spinning

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If you are experiencing issues with your Smart Device fans not spinning up we recommend you check the specifications on those fans. The Smart Device supports up to ten watts (10W) of power draw per channel. If a fan exceeds this threshold it will trigger the fail-safe the Grid has and shut off all fans. If this is the case, you need to disconnect that fan from the Smart Device.

To do so, first power down your system fully and turn off your power supply. Wait 10 seconds and disconnect the fan. Next, turn your system on and the remaining fans should start spinning.

If they do not spin, please contact our Customer Support Team for further assistance.

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