BLD offers a 2-year parts replacement warranty. You can read the full warranty here.
BLD offers free lifetime technical support. Even if your warranty has expired, you can contact support for assistance.
In the tradition of builders, with some small exceptions, you will not void your warranty if you open your BLD gaming system to upgrade components yourself. Our warranty will not apply to any components you add or replace, and of course, we can only provide our FPS Performance guarantee for the original hardware and software configuration you purchased from us.
If you do experience issues with your BLD system after an upgrade, please reach out to our Customer Service team and we'll do our best to help you out.
BLD also offers upgrade services with free labor for the lifetime of your BLD PC. You will only be responsible for the cost of the parts and the shipping. To request our upgrade service, please contact our customer support team.
BLD provides free shipping and returns for systems that do not meet BLD engine performance standards—within 10% of frames per second (FPS). You can read the full FPS guarantee as part of the warranty here.
All components shipped by BLD as part of your gaming PC are covered for any failure during normal use, for the length of the warranty. This includes replacement of the part with the same or similar part, as well as shipping costs. Parts that you add to your system are not covered by our warranty but should be covered under the manufacturer's warranty.
You can read the full BLD warranty here.
BLD does not currently sell systems outside of the United States and Canada. If you purchased your BLD system in the United States or Canada but now live outside of these regions and require repair, you will be responsible for all charges relating to shipping.