Unfortunately sometimes CAM can stop recognizing your CAM power hardware, this is typically caused by changes to your system's software or hardware. We have troubleshooting steps for issues like these.
Please try forcing CAM to try and recognize your hardware. To do so, go to your Devices tab in CAM and press "Detect Devices".
If your hardware is not recognized still and you have a Kraken X31, X41, X42, X52, X61 X62, or X72, we have a chipset driver that you can install. The link to this driver can be found here. To download this file, press the "Download" button on the top right of the page and then press "Direct Download". This will produce a file with a .zip extension. Make sure to extract this zip file in order to install the file.
Then right clock the "AseUSB" inf file and select "Install". This will install the driver for your Kraken coolers. Once installed, restart your PC.
If your CAM power device is still not recognized in CAM, then you will need to remove the current driver from your system for that hardware. To do this, search for the "Control Panel" in your Windows Search bar. Once in your Windows Control Panel, select the "View Devices and Printer" option
Under the "Unspecified" section in this menu, you will see some devices listed here. Right click and select "remove" for any devices labeled as Asetek USB Device, MCP2200 USB Serial Port Emulator, NZXT USB Device, USB212C HID Device or Unknown USB Device. Once this is done, restart your PC.
If your CAM device is still not recognized then this could be an issue with the USB connection from the CAM Powered Device to your motherboard. To verify this please try switching the USB cable from your device to a different internal USB header. Make sure your system is fully powered down when you do this and make sure the you can verify the internal USB header you are switching to is fully functional.
Then power on your system, if your CAM powered device is recognized in CAM now, then it's possible the USB header on your motherboard may be defective. Please contact your motherboard manufacturer to verify this.
If your CAM power device is still not recognized, depending on the product you have, you may need to get it replaced with the customer service team. As this could be a defective USB cable. The following products need to be replaced if the USB cable is defective.
- Kraken X31, X41, X61
- Cryorig H7 Quad Lumi
- H-Series Smart Device
If your device is a M22, X42, X52, X62, X72, Hue Plus, Hue 2, Hue 2 Ambient, Grid v2, or Grid V3, then we can test the USB cable.
For all Kraken coolers, the USB cable included supports Mini USB. Using a standard Mini USB to USB data cable, connect your Kraken cooler to a functioning USB port on the front or rear I/O of your system.
For the Hue Plus, Hue 2, Hue 2 Ambient, Grid v2, and Grid v3, the USB cable included supports Micro USB. Using a standard Micro USB to USB data cable, connect these products to a functioning USB port on the front or rear I/O of your system.
If your devices are recognized again, this would indicate a bad USB cable from these devices, please contact Customer Service here.
Also if your device is still not recognized, then it is likely the hardware is defective. We can take care of this and replace this defective hardware as long as you are within your warranty period still. Please contact Customer Service here for further assistance.