Only items that have been purchased directly from NZXT.com are qualified for a refund through NZXT. Products that have been purchased from a different retailer must be returned there instead. The retailer's refund policy may differ from NZXT.
Eligible NZXT products qualify for a full refund within 30 days of purchase. Returns are not allowed beyond 30 days of the purchase date. Refunds will be credited to the original method of payment. To initiate a return, simply submit a ticket to our support team here.
Returns must be undamaged/unmodified and complete with all accessories, cables, cords, adapters, and documentation that were included upon opening. Items must be returned in their original packaging.
The NZXT.com Store reserves the right to deny any return or exchange.