If you are using a HUE+ and CAM is not detecting the device, you can try these troubleshooting steps:
- Go to the Devices page and select “Detect Devices”.
- Go to Control Panel and click on "View Devices and Printers," then remove the device named MCP2200 and any Unknown USB Devices. Restart your computer and check CAM again.
- If you still see an Unknown USB Device, it could be that the USB cable is creating a bad connection to the motherboard. You can try using a different USB cable to see if the USB cable that came with the package is faulty. You can use a micro to regular USB cable and route it to the back of your case to test this issue. If the cable is the issue, please contact customer service here for a replacement part.
- Turn off your PC, then try using a different USB 2.0 port on your motherboard. Start your PC and check CAM again. If you are using a USB hub please try a direct motherboard USB connection. This is to check if the USB port on the motherboard is working correctly.
If you need assistance with additional troubleshooting or have any further questions, please contact our Customer Support Team.