If you are experiencing issues with your Smart Device fans not spinning up we recommend you check the specifications on those fans. The Smart Device supports up to ten watts (10W) of power draw per channel. If a fan exceeds this threshold it will trigger a fail-safe and shut off all fans. If this is the case, you need to disconnect one or more fans from that channel of the Smart Device.
To do so, first power down your system fully and turn off your power supply. Wait 10 seconds and disconnect the fan(s). Next, turn your system on and the remaining fans should start spinning.
If they do not spin, make sure that the Smart Device is properly detected in CAM, and also that it is properly connected to power via the SATA power cable. If it is and the fans still do not spin, please contact our Customer Support Team for further assistance.