If you are using a Grid+ V3 and CAM is not detecting the device. You can try these troubleshooting steps:
- Go to the Devices Page and select “Detect Devices”.
- Go into Control Panel and click on "View Devices and Printers" then remove any NZXT USB Device/Unknown USB Device and restart your PC. Then check CAM again.
- If you still see an Unknown USB Device, then it seems that the USB cable is creating a bad connection to the motherboard. You can try using a different USB cable to check and see if the USB cable that came with the package is faulty. You can use a micro to regular USB cable and route it to the back of your case to test this issue. If the cable is the issue, please let the customer service team know.
- Turn off your PC, then try using a different USB 2.0 port on your motherboard. Start your PC and check CAM again.
If you are using a USB hub please try a direct motherboard USB connection.
This is to check if the USB port on the motherboard is working correctly.
If you need assistance with additional troubleshooting or have any further questions, please contact our Customer Support Team.