If your Kraken M22 is having recognition Issues in CAM here are some troubleshooting steps that might help.
Open CAM and go to the Devices Page and select “Detect Devices”. Your Kraken M22 may show up again in CAM after doing this.
Please open your Control Panel, go to "Devices and Printers" then remove any NZXT USB Device/Unknown USB Device listed on this page. After this, restart your PC and check CAM again for your Kraken M22.
If your motherboard has multiple USB2 Headers on it, please try switching your M22 USB cable to a different USB2 Header and see if show up in CAM. If it does, you may have a bad USB2 header on your motherboard.
If you are using a USB hub please try a direct USB connection
If everything else does not work, you may have a defective cable. We can verify this by getting a standard Mini USB to USB cable. You will connect the Kraken M22 to a USB port on your rear I/O on your motherboard. If you M22 shows up in CAM then the cable is defective.
Lastly, if none of these steps work please contact us on our ticket portal here for further assistance.