We're sorry for the inconvenience of this error! If an item is missing from your order, please follow the below steps:
1) Make sure to check the original tracking information to see if this is a multi-piece shipment. If it is, there is tracking for each package as the packages may not arrive on the same day. Make sure that all packages have been delivered.
2) Thoroughly check the packing material as smaller items may be hidden.
3) If you are certain all packages in your shipment have arrived and are still missing an item from your order, contact our Customer Support Team for further assistance. In order for us to assist you quickly, please make sure to provide a photo of the packing slip included in the package along with the contents of the package.